Officient incident
Exact Online - Error message when editing item card (NL)
Resolved after 19 days 23 hours, affecting Exact Online and Exact Online Premium, on May 15, 2026.
This issue has been resolved. You will no longer encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. Our apologies for the inconvenience.
Affected components
Update timeline
- identified May 15, 2026, 07:37 AM UTC
You may encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. This message is purely visual and does not affect the item itself. Any changes made will still be saved successfully. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
- identified May 20, 2026, 08:13 AM UTC
We are continuing to investigate this issue.
- resolved Jun 04, 2026, 07:22 AM UTC
This issue has been resolved. You will no longer encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. Our apologies for the inconvenience.
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