Officient Outage History

You may experience that the Exact Officient API is currently unavailable. At this moment it seems that the API calls fail at the start of the process, meaning that you will need manually retry these calls at a later moment. Please refrain from doing so at this moment. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience decreased performance in Exact Officient. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get an error 'This import file could not be processed within the time allowed’ when importing a CSV/Excel file in Exact Online. This message can also appear when your file contains fewer than 1,000 records. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

You may experience that pages in Gripp are not responding. This is hindering actions such as: editing and saving entries and creating invoices and quotations. We are investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.

You may experience that bank statements delivered by the Rabo Boekhoudkoppeling are imported later during the day than usual. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience an error when previewing or sending a PDF file. We are currently investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.

You may experience that tax returns submitted to the Tax Authorities remain stuck on the status 'Verzonden' and no response message has yet been provided. This seems related to a previous issue where your PKI certificate was disabled while still valid. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the Collaboration module does not load and only a white page is shown. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that bank statements delivered by the Rabobank Boekhoudkoppeling are imported later during the day than usual. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are currently experiencing difficulties with our phone system and are therefore not reachable. You can temporary reach us at +496950604443. We are currently investigating this issue. Our apologies for this inconvenience.

When using overviews such as the G/L transactions you may encounter that columns are smaller than they previously were. This results in larger rows and being able to see less rows on your screen. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may encounter a "Service Unavailable" error when verifying your identity during the CDD company screening. As a result, you are unable to complete the company screening. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive an error stating that the site can't be reached at 'local.werkprogrammagemak.nl.' when opening a Werkprogramma. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

As a workaround you can manually change the url in order to access the Werkprogramma. Currently you are redirected to the following url: "https://local.werkprogrammagemak.nl:4201/xxx" If you change 'local' to your app environment i.e. app, app2 or app3 depending on the app environment you are on and remove ':4201' from the url, you can access the Werkprogramma. The text in the url after ':4201' should not be changed. As an example you will need to change the url to: "https://app.werkprogrammagemak.nl/xxx" "https://app2.werkprogrammagemak.nl/xxx" "https://app3.werkprogrammagemak.nl/xxx" You can recognize on which environment you are based on the url when logged in before accessing Werkprogramma.

You may encounter that your PKI certificate is disabled with the message: "Je PKI-certificaat is uitgeschakeld doordate deze niet gelding lijkt te zijn. Je certificaat verloopt op dd-mm-yyyy" while the mentioned date lies in the future. Due to this the VIA data is not retrieved in Exact Online Fiscaal. In some cases re-activating the PKI certificate solves the issue and VIA data is retrieved again, however this not seem to work in all scenarios. You can re-activate the PKI certificate by clicking on 'Heractiveren' by navigating to [Uw account > Instellingen > Certificaten beheren]. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue may also impact tax returns that are submitted. As a result, submitted tax returns may remain in the logbook with the status "Sent" and may not be processed further. We are continuing to investigate the issues and will update this page as soon as more information becomes available.

You may experience that the button “Aangifte betalen” does not respond when you or a client are trying to pay a tax return via the collaboration portal. We are investigating the issue. As soon as more information becomes available, we will update this page. Our apologies for the inconvenience.

You may experience issues when using the ECS password reset and change portal. This can give an error when trying to reset a password. We are investigating this issue. We apologize for the inconvenience caused.

You may encounter several issues in Exact Online Fiscaal if your tenant is on the app2 environment, including but not limited to: -Opening or creating a return -Making changes in a return You can recognize whether you are on the App2 environment by the URL https://app2.fiscaalgemak.nl when you are logged in. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that modules are randomly closing and that login can be hindered. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that declarations or annual reports that are sent to a client for review or approval remain stuck at the status “Voorbereiden voor verzending”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience degraded performance through various menu paths. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You will receive a white page when you login to App2 in Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You wil receive an error message "Something went wrong. Please try again later." when using the Support Agent. We are currently investigating this issue and will update this page as soon as more information becomes available. Our appologies for the inconvenience.

You may experience that no bank transactions are imported via your Rabobank bank link, although the bank link is active. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.