Officient incident

Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL)

Minor Resolved View vendor source →

Officient experienced a minor incident on October 6, 2026 affecting Exact Online Fiscaal, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 02:32 PM UTC
Resolved
Oct 07, 2026, 03:26 PM UTC
Duration
1d
Detected by Pingoru
Oct 06, 2026, 02:32 PM UTC

Affected components

Exact Online Fiscaal

Update timeline

  1. investigating Oct 06, 2026, 02:32 PM UTC

    You may encounter that your PKI certificate is disabled with the message: "Je PKI-certificaat is uitgeschakeld doordate deze niet gelding lijkt te zijn. Je certificaat verloopt op dd-mm-yyyy" while the mentioned date lies in the future. Due to this the VIA data is not retrieved in Exact Online Fiscaal. In some cases re-activating the PKI certificate solves the issue and VIA data is retrieved again, however this not seem to work in all scenarios. You can re-activate the PKI certificate by clicking on 'Heractiveren' by navigating to [Uw account > Instellingen > Certificaten beheren]. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. investigating Oct 07, 2026, 12:39 PM UTC

    This issue may also impact tax returns that are submitted. As a result, submitted tax returns may remain in the logbook with the status "Sent" and may not be processed further. We are continuing to investigate the issues and will update this page as soon as more information becomes available.

  3. resolved Oct 07, 2026, 03:26 PM UTC

    This issue has been resolved. To proceed, please reactivate your PKI certificate. The declarations that remained stuck with a status "sent" are being submitted. If this is not possible, they will be rejected, and you can resubmit the declaration. Our apologies for the inconvenience.