Officient incident
Exact Online – No statements imported via Exact PSD2 bank link for ING since October 15th. (NL)
Officient experienced a minor incident on October 19, 2026 affecting Bank links / PSD2, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 08:22 AM UTC
You may experience that no bank statements have been imported via the Exact PSD2 bank link for ING since October 15th. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 20, 2026, 09:38 AM UTC
The issue has been identified and we are working on a fix. In the meantime renewing the bank link consent will solve the issue. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. Please note that manual retrieval via the Financial Dashboard does not solve the issue immediately.