Officient incident
Exact Online - Error when importing CSV/Excel file (Global)
Minor Vendor's status page →
Resolved after 4 days 1 hour, affecting Exact Online and Exact Online Premium, on October 12, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Exact OnlineExact Online Premium
Update timeline
- investigating Oct 12, 2026, 07:41 AM UTC
You may get an error 'This import file could not be processed within the time allowed’ when importing a CSV/Excel file in Exact Online. This message can also appear when your file contains fewer than 1,000 records. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- identified Oct 13, 2026, 06:24 AM UTC
The issue has been identified and a fix is being implemented.
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