Officient incident
Exact Multivers Online / Exact Boekhoud Gemak - No transactions imported via Rabobank bank link (NL)
Resolved after 4 days 22 hours, affecting Bank links / PSD2, on October 1, 2026.
The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Oct 01, 2026, 09:06 AM UTC
You may experience that no bank transactions are imported via your Rabobank bank link, although the bank link is active. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Oct 01, 2026, 11:40 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 07, 2026, 07:11 AM UTC
The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.
- resolved Oct 07, 2026, 07:11 AM UTC
The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.
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