Officient incident

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Minor Resolved View vendor source →

Officient experienced a minor incident on October 6, 2026 affecting Exact Cloud Services, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 10:10 AM UTC
Resolved
Oct 07, 2026, 10:16 AM UTC
Duration
1d
Detected by Pingoru
Oct 06, 2026, 10:10 AM UTC

Affected components

Exact Cloud Services

Update timeline

  1. investigating Oct 06, 2026, 10:10 AM UTC

    You may experience issues when using the ECS password reset and change portal. This can give an error when trying to reset a password. We are investigating this issue. We apologize for the inconvenience caused.

  2. resolved Oct 08, 2026, 11:53 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.