Officient Outage History

Started May 06, 2026, 11:12 AM UTC· resolved May 12, 2026, 07:35 AM UTC

1. investigating May 06, 2026, 11:12 AM UTC

   You may experience that completed transactions and transactions from previous years are shown when only filtering on To be completed transactions in the Statements | To be completed overview. Please refer to the status column to see if they are actually completed. We are currently investigating this issue. Our apologies for the inconvenience.

2. identified May 08, 2026, 06:47 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 12, 2026, 07:04 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 12, 2026, 07:35 AM UTC

   This issue has been resolved. Please note that you need to rebuild the overview first in order to see the correct To be completed transactions. You can rebuild the overview by clicking on the Tool icon/three dots on top of the screen and by clicking on Rebuild overview. Our apologies for the inconvenience.

Read the full incident report →

Started May 06, 2026, 08:32 AM UTC· resolved May 06, 2026, 09:14 AM UTC

1. investigating May 06, 2026, 08:32 AM UTC

   You may currently experience that the Document Viewer of the Support Agent (Exact AI Assitant) isn't displaying the requested information. We are currently investigating the issue. Our apologies for the inconvenience.

2. resolved May 06, 2026, 09:14 AM UTC

   The issue has been resolved. The Document Viewer of the Support Agent will display the requested information. Our apologies for the inconvenience.

Read the full incident report →

Started May 05, 2026, 09:20 AM UTC· resolved May 12, 2026, 11:04 AM UTC

1. identified May 05, 2026, 09:20 AM UTC

   You may notice that the old bank account of the Tax authorities is still shown in official return documents, such as the document of the VAT Return. This is only a visual issue and has no impact on the return files that you send out to the Tax authorities. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

2. monitoring May 12, 2026, 07:03 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 12, 2026, 11:04 AM UTC

   This issue has been resolved. Please note that the new bank account will be shown on newly created returns and that the bank account is not changed on already created returns. Our apologies for the inconvenience.

Read the full incident report →

Started May 04, 2026, 02:44 PM UTC· resolved Jun 18, 2026, 12:19 PM UTC

1. investigating May 04, 2026, 02:44 PM UTC

   In the overview “Finance, Entries, National e-invoice System (KSeF), Outgoing E-invoices" invoices can get the status "Not accepted" with the message "Duplicate invoice". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified May 20, 2026, 06:19 AM UTC

   The issue has been identified and a fix is being created. Our apologies for the inconvenience.

3. identified May 29, 2026, 06:16 AM UTC

   We are continuing to work on a fix.

4. monitoring Jun 12, 2026, 09:13 AM UTC

   We have identified a resolution for several scenarios, which is included in Exact Globe+ release 506SP8 and later versions. We advise you to contact our support team to verify whether this solution applies to your specific situation.

5. resolved Jun 18, 2026, 12:19 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 01, 2026, 07:17 AM UTC· resolved May 04, 2026, 01:20 PM UTC

1. investigating May 01, 2026, 07:17 AM UTC

   You may experience that messages to the Tax Authorities are rejected with an error message. The error message is: “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. This occurs when submitting income tax return, VAT return, Authorization and other messages. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified May 01, 2026, 08:12 AM UTC

   We have identified the issue as a disruption in message traffic at the Tax authorities. We are in contact with the Tax authorities regarding this issue.

3. identified May 01, 2026, 12:09 PM UTC

   Annual reports send to the chamber of commerce (kvk) are also impacted and will get the error message regarding an invalid certificate. We are working hard with the Tax authorities to restart the process as quickly as possible.

4. monitoring May 01, 2026, 01:31 PM UTC

   The disruption at Logius has now been resolved. The messages affected will now be resubmitted. This applies to tax returns and annual reports send to the Chamber of Commerce (KVK). We are still in contact with the Tax authority regarding possible leniency regarding the expiry of the submission deadline. We recommend that you check the returns to ensure that messages sent after 19:00 on 30 April and on 1 May have been successfully sent. The SBU messages regarding postponement will also be resubmitted and / or retrieved. These do not need to be resubmitted to Logius, but will be handled automatically.. We are monitoring the submission of messages to Logius. This page will be updated as soon as more information becomes available.

5. resolved May 04, 2026, 01:20 PM UTC

   We have monitored the submissions. The submissions are no longer rejected with the error message: “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. Some messages have been rejected. These rejections are due to input errors. If applicable, we advise you to review the error message. If the returns have not yet been submitted, the Tax authorities advise to submit the returns before May 7. For further information, we refer to: https://www.belastingdienst.nl/wps/wcm/connect/bldcontentnl/berichten/verstoringen/verstoring-berichtuitwisseling-digipoort Our apologies for the inconvenience.

Read the full incident report →

Started May 01, 2026, 07:04 AM UTC· resolved May 01, 2026, 08:59 AM UTC

1. investigating May 01, 2026, 07:04 AM UTC

   When using the preview button for a document an error is given. This includes but is not limited to: invoices, quotations and orders. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved May 01, 2026, 08:59 AM UTC

   The issue has been resolved. Documents (and previews) can be opened again without facing unexpected errors. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 30, 2026, 07:39 AM UTC· resolved Apr 30, 2026, 01:08 PM UTC

1. investigating Apr 30, 2026, 07:39 AM UTC

   You may experience performance issues while working in Exact Officient and pushing calendars to your payroll provider is not possible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Apr 30, 2026, 01:08 PM UTC

   The environment has been optimized to improve performance and calendars can be pushed to the payroll provider. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 29, 2026, 08:16 AM UTC· resolved Apr 29, 2026, 11:46 AM UTC

1. investigating Apr 29, 2026, 08:16 AM UTC

   You may experience that you cannot open the planning tab in a project in Exact Bouw. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Apr 29, 2026, 08:56 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 29, 2026, 11:46 AM UTC

   This issue has been resolved. Please be aware that you might need to delete the cookies and cache in your browser in order to be able to open the Planning tab again. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 28, 2026, 08:55 AM UTC· resolved Apr 28, 2026, 11:50 AM UTC

1. investigating Apr 28, 2026, 08:55 AM UTC

   You may experience performance issues while working in Exact Officient and pushing calendars to your payroll provider is not possible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Apr 28, 2026, 11:50 AM UTC

   This issue has been resolved and calendars can be pushed to the payroll provider again. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 27, 2026, 09:00 AM UTC· resolved Apr 27, 2026, 12:36 PM UTC

1. investigating Apr 27, 2026, 09:00 AM UTC

   You may experience slowness while working, and issues when pushing calendars to your payroll provider, in Officient. We are investigating this issue. Our apologies for the inconvenience.

2. resolved Apr 27, 2026, 12:36 PM UTC

   The environment has been optimized to improve performance and calendars can be pushed to the payroll provider. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 25, 2026, 07:07 AM UTC· resolved May 01, 2026, 01:26 PM UTC

1. investigating Apr 25, 2026, 07:07 AM UTC

   You may experience that notifications which you have enabled in Bouw are currently not triggered and therefore not visible in your activities. We have noticed this issue both on notifications for invoices that have to be approved and planning items. We are investigating the issue. Our apologies for the inconvenience.

2. resolved May 01, 2026, 01:26 PM UTC

   This issue has been resolved. You may notice that you're receiving notifications for invoices that have already been approved but that you hadn't been notified about previously. However, this does not affect the invoices themselves and they remain approved. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 24, 2026, 10:05 AM UTC· resolved May 15, 2026, 06:23 AM UTC

1. investigating Apr 24, 2026, 10:05 AM UTC

   When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed. This issue can occur in both Exact Globe+ and in Exact Globe Next for all releases. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Apr 29, 2026, 06:55 AM UTC

   The issue has been identified and a fix is being implemented. As a temporarily workaround, any second or additional account can be removed from Outlook. When only 1 Exchange account is linked in Outlook, emailing from Exact Globe+ and Exact Globe Next is possible again.

3. monitoring May 04, 2026, 06:30 AM UTC

   A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026.

4. resolved May 15, 2026, 06:23 AM UTC

   A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026. In Exact Globe Next Release 424SP46 the fix is available as of the 15th of May. To apply the fix, execute the update again to one of these releases. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 24, 2026, 07:51 AM UTC· resolved Apr 24, 2026, 11:55 AM UTC

1. identified Apr 24, 2026, 07:51 AM UTC

   Due to an issue at the Rabobank, processing payments, receiving statements and creating or renewing banklinks is not possible. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Apr 24, 2026, 11:55 AM UTC

   The issue has been resolved by Rabobank. It is possible again to send payment files to Rabobank through your automatic bank link without facing unexpected errors. In case you still have payment files with status rejected, you need to reopen the payments and process them again. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 23, 2026, 02:44 PM UTC· resolved May 22, 2026, 11:25 AM UTC

1. investigating Apr 23, 2026, 02:44 PM UTC

   You may currently experience that outgoing mails from Exact Online are delivered with a delay or end up in the spam folder of the receiver. We are currently investigating this issue. Our apologies for the inconvenience.

2. investigating Apr 24, 2026, 07:00 AM UTC

   We are still investigating the increase in reports of emails being received in the spam folder. In the meantime you can resolve the issue by setting up DKIM records on your mail server. You can view the DKIM configuration in Exact Online via [Company name > Master data > Data management > Email domains]. You can aks the Exact AI Assistent for further instructions to set up your DKIM records.

3. investigating Apr 24, 2026, 01:32 PM UTC

   The issue that mails are sent with a delay has been resolved and mails are sent without a delay again. We are continuing to investigate the increase in reports of mails being received in spam folder.

4. investigating May 07, 2026, 07:43 AM UTC

   We are still investigating the increase in reports of emails being received in the spam folder. We strongly recommend you set up DKIM records on your own email domain to resolve this issue yourself. You can view the DKIM configuration in Exact Online via [Company name > Master data > Data management > Email domains]. You can ask the Support Agent for further instructions to set up your DKIM records

5. identified May 11, 2026, 07:27 AM UTC

   The issue has been identified and a fix is being implemented.

6. resolved May 22, 2026, 11:25 AM UTC

   Copies of emails sent from Exact Online might not arrive in your inbox with the correct sender address. Upon investigation, it appears that this is due to the (partial) absence of SPF and/or DKIM settings. Together, these settings ensure that mail is considered safe and prevent it from being flagged as potential phishing or spam. Many domains are tightening their security measures. As a result, this issue may not have occurred previously. You can check in Exact Online whether your domain is configured correctly. To do this, go to [company name > master data > data management > email domains]. Click the [Show DNS records] hyperlink for the relevant domain and select Validate. More information can be found through our Support Agent. You must add the actual settings to your email domain (or have them added). Exact Online does not have access to this and therefore cannot make this change for you. This is only possible if you use your own domain. For public domains (such as Gmail and Hotmail), you cannot change the DKIM and SPF settings. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 23, 2026, 07:27 AM UTC· resolved May 21, 2026, 08:07 AM UTC

1. investigating Apr 23, 2026, 07:27 AM UTC

   When opening the overview “Finance, Entries, National e-invoice System (KSeF), Validate KSeF” a "Query timeout” window may appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring May 20, 2026, 06:17 AM UTC

   A fix has been implemented in Exact Globe+ release 507SP7. To apply the fix, execute the update again on Release 506SP7 or higher. We are monitoring the results.

3. resolved May 21, 2026, 08:07 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 23, 2026, 07:15 AM UTC· resolved Apr 24, 2026, 09:15 AM UTC

1. investigating Apr 23, 2026, 07:15 AM UTC

   You may experience slowness when starting Multivers Online. After logging in and clicking the button in the app it may take longer than usual for the application to start. We are investigating the issue and we will update this page when more information is availabe. Our apologies for the inconvenience.

2. resolved Apr 24, 2026, 09:15 AM UTC

   The issue has been resolved. Exact Multivers Online will start up as usual. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 22, 2026, 08:04 AM UTC· resolved Apr 22, 2026, 10:06 AM UTC

1. investigating Apr 22, 2026, 08:04 AM UTC

   You may experience that you are unable to preview or download invoices, quotes, proformas, and reminders. Attempting to generate these documents or download reports results in the error: An error has occurred during report processing (rsProcessingAborted). We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Apr 22, 2026, 10:06 AM UTC

   The issue has been resolved, and services are operating normally again. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 21, 2026, 08:48 AM UTC· resolved Apr 28, 2026, 07:29 AM UTC

1. investigating Apr 21, 2026, 08:48 AM UTC

   You may experience that the amount for "Maximum in aanmerking te nemen heffingskortingen" differs from the specification of this amount on the overview page. This amount is only visible when you apply actual return in the income tax return 2025. You can see this specification by clicking on the calculator icon behind the amount. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Apr 23, 2026, 01:57 PM UTC

   We have identified the issue and are working on a fix.

3. resolved Apr 28, 2026, 07:29 AM UTC

   This issue has been resolved and the maximisation of tax allowance is correctly applied again, where applicable. If the maximisation is not applicable you will not see this line and specification on the overview page. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 21, 2026, 08:01 AM UTC· resolved Jun 04, 2026, 01:29 PM UTC

1. investigating Apr 21, 2026, 08:01 AM UTC

   You may experience that the labour tax credit (arbeidskorting) and the general tax credit (algemene heffingskorting) are calculated incorrectly in a 2025 income tax return C form. Behind the calculators for tax credits on the send page, a different amount appears than expected for "vermindering vanwege beperkt/geen premie plicht". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified May 06, 2026, 07:35 AM UTC

   We have identified the issue. Our investigation has shown that the calculation of the tax credit is incorrect in several situations. This applies to the general tax credit (algemene heffingskorting) and the labour tax credit (arbeidskorting). We are continuing to work on implementing a fix.

3. identified May 20, 2026, 08:14 AM UTC

   We are continuing to investigate this issue.

4. identified May 28, 2026, 01:11 PM UTC

   We are continuing to work on a fix.

5. resolved Jun 04, 2026, 01:29 PM UTC

   This issue has been resolved as we have made several changes to the calculation of the general tax credit (algemene heffingskorting) and labour tax credit (arbeidskorting). These calculations are adjusted based on the following judgements from the Supreme Court (Hoge Raad): -ECLI:NL:HR:2024:470 -ECLI:NL:HR:2024:1660 -ECLI:NL:HR:2026:318 (ECLI:NL:GHSHE:2024:2649) Our apologies for the inconvenience.

Read the full incident report →

Started Apr 20, 2026, 09:24 AM UTC· resolved Apr 20, 2026, 11:14 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Started Apr 20, 2026, 08:23 AM UTC· resolved Apr 22, 2026, 06:27 AM UTC

1. investigating Apr 20, 2026, 08:23 AM UTC

   You may face an error stating that the Actian Zen/Pervasive PSQL data management is not started or stopped manually when starting Venice. We are investigating this issue and we will update this page as soon as more information becomes available.

2. resolved Apr 22, 2026, 06:27 AM UTC

   The issue has been resolved. The Actian Zen/Pervasive service is restarted. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 17, 2026, 01:15 PM UTC· resolved Apr 21, 2026, 06:41 AM UTC

1. identified Apr 17, 2026, 01:15 PM UTC

   You may encounter that the calculation of the labour allowance (arbeidskorting) in the income tax return 2025 C-form is incorrect. In the specification you may see profit from business (winst uit onderneming), while no business is present in the tax return. This leads to an incorrect labour allowance. We have identified the issue and are working on implementing a fix. Our apologies for the inconvenience.

2. resolved Apr 21, 2026, 06:41 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 17, 2026, 10:32 AM UTC· resolved Apr 20, 2026, 02:08 PM UTC

1. investigating Apr 17, 2026, 10:32 AM UTC

   You may experience that the search functionality is not showing results for recently created data. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Apr 18, 2026, 05:45 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Apr 20, 2026, 02:08 PM UTC

   This issue has been resolved. Our apologies for the inconvenience,

Read the full incident report →

Started Apr 15, 2026, 01:55 PM UTC· resolved Apr 22, 2026, 06:44 AM UTC

1. investigating Apr 15, 2026, 01:55 PM UTC

   In Exact Globe+ release 506 it is not possible to create a document with a binary attachment via the REST API/SDK when the administration is linked with ELIS. Creating a document will return an 500 Internal Server Error. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Apr 22, 2026, 06:44 AM UTC

   This issue will be resolved in the May Service pack of Exact Globe+, release 506SP7. Our apologies for the inconvenience.

Read the full incident report →

Started Apr 15, 2026, 01:23 PM UTC· resolved Apr 21, 2026, 08:56 AM UTC

1. investigating Apr 15, 2026, 01:23 PM UTC

   Exporting payroll journal entries from Loket to Reeleezee via API connection gives error 'Fout vanuit Reeleezee code 99: PortalConnectorWebservice: Failure Uploading message'. We are currently investigating the cause of this issue. Our apologies for the inconvenience.

2. resolved Apr 21, 2026, 08:56 AM UTC

   The issue has been resolved. Loket has fixed the technical issue that prevented automatic journal exports to Reeleezee between August 8 and 20, 2026. You can now manually re-export any missing journals from Loket to Reeleezee. Our apologies for the inconvenience.

Read the full incident report →