Officient incident
Exact Globe+ - Polish legislation: KSeF Sales invoices are not accepted due to message "Duplicate invoice".
Resolved after 44 days 21 hours, affecting Exact Globe+, on May 4, 2026.
We have identified a resolution for several scenarios, which is included in Exact Globe+ release 506SP8 and later versions. We advise you to contact our support team to verify whether this solution applies to your specific situation.
Affected components
Update timeline
- investigating May 04, 2026, 02:44 PM UTC
In the overview “Finance, Entries, National e-invoice System (KSeF), Outgoing E-invoices" invoices can get the status "Not accepted" with the message "Duplicate invoice". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified May 20, 2026, 06:19 AM UTC
The issue has been identified and a fix is being created. Our apologies for the inconvenience.
- identified May 29, 2026, 06:16 AM UTC
We are continuing to work on a fix.
- monitoring Jun 12, 2026, 09:13 AM UTC
We have identified a resolution for several scenarios, which is included in Exact Globe+ release 506SP8 and later versions. We advise you to contact our support team to verify whether this solution applies to your specific situation.
- resolved Jun 18, 2026, 12:19 PM UTC
This incident has been resolved.
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