Officient Outage History

Started Apr 15, 2026, 09:50 AM UTC· resolved May 08, 2026, 12:51 PM UTC

1. investigating Apr 15, 2026, 09:50 AM UTC

   You may notice that the calculation of days and hours worked in week 14 is currently incorrect. This might also affect the calculation of other components, for example pension premiums. We are investigating this issue. Our apologies for the inconvenience.

2. identified Apr 20, 2026, 07:26 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved May 08, 2026, 12:51 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Apr 14, 2026, 10:45 AM UTC· resolved Apr 21, 2026, 06:34 AM UTC

1. investigating Apr 14, 2026, 10:45 AM UTC

   You may experience that the tax credit (heffingskorting) is not included in the tax calculation on the send page of a 2025 income tax return if actual return is applied to Box 3 and the Box 3 assets are fully allocated to the partner. On the declarant's send page, you will see the tax credit (heffingskorting) listed under tax credits, but the total count is set to 0. Subsequently, in the declarant's tax calculation, you will see that the tax credit is not included in the calculation. If you allocate a part of the Box 3 assets to the declarant, the calculation will be correct. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Apr 21, 2026, 06:34 AM UTC

   This issue has been resolved. The tax credit is now correctly included in the income tax calculation. Our apologies for the inconvenience.

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Started Apr 02, 2026, 02:09 PM UTC· resolved Jun 22, 2026, 08:47 AM UTC

1. investigating Apr 02, 2026, 02:09 PM UTC

   Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Apr 09, 2026, 03:00 PM UTC

   In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.

3. identified Jun 09, 2026, 06:37 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved Jun 22, 2026, 08:47 AM UTC

   The known errors regarding APG declarations are resolved. These errors can be corrected by creating a correction request per the first of your payroll year. This correction will take place in your next calculation and then in next declaration. Our apologies for the inconvenience.

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Started Apr 02, 2026, 02:07 PM UTC· resolved Jun 19, 2026, 02:11 PM UTC

1. investigating Apr 02, 2026, 02:07 PM UTC

   Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Apr 09, 2026, 03:01 PM UTC

   In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.

3. identified May 28, 2026, 10:59 AM UTC

   You may have experienced errors in your pension declaration. All known issues have now been resolved, including several specific user cases. If you have any questions or believe this may still affect you, please contact our support team. The following steps should be taken before submitting a support case. As these steps resolve our previously solved issues 1. Go to tasks > processing employee > Correct periods and agree/calculate again (NL: Taken > verwerking werknemer > periodes corrigeren en opnieuw accorderen/berekenen.) 2. Go to tasks > Declarations > Processing declarations > Select declaration > Obligated corrections > Rejected warning > Normal correction > Create a new declaration with corrections from previous periods (NL: Taken > aangiften > verwerking aangifte > aangifte selecteren > correctieverplichtingen > afgewezen/waarschuwing > normale correctie. Dan Voorlopige aangifte > vinkje bij "correcties voorgaande periodes meenemen".)

4. resolved Jun 19, 2026, 02:11 PM UTC

   The known errors regarding APG declarations are resolved. If you encounter issues still, make sure to follow the steps already mentioned. Our apologies for the inconvenience.

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Started Mar 25, 2026, 03:47 PM UTC· resolved Jun 15, 2026, 07:12 AM UTC

1. investigating Mar 25, 2026, 03:47 PM UTC

   You may experience errors in Multivers Online stating the memory use has been exceeded (Geheugengebruik overschreden). We are investigating this issue. Our apologies for the inconvenience.

2. investigating Apr 01, 2026, 04:59 AM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 15, 2026, 12:36 PM UTC

   A fix has been implemented and we are monitoring the results.

4. identified May 05, 2026, 11:26 AM UTC

   A fix has been deployed to mitigate issues regarding memory exceeded errors but has not delivered the required results. We are still investigating and working on mitigating the issue. Our apologies for the inconvenience.

5. identified May 20, 2026, 08:13 AM UTC

   We are continuing to investigate this issue.

6. identified May 26, 2026, 01:35 PM UTC

   We are continuing to investigate this issue.

7. resolved Jun 15, 2026, 07:12 AM UTC

   The issue has been resolved. The configuration has been optimized, and new instances of this issue will no longer occur. Please note that you may still experience this issue with existing cases. If you have an open support case regarding this matter, we will keep you updated via the existing ticket. If you do not have an open support case and are currently still experiencing this issue, please contact the support department.

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Started Mar 21, 2026, 06:50 AM UTC· resolved Apr 24, 2026, 08:18 AM UTC

1. identified Feb 23, 2026, 10:47 AM UTC

   You are currently unable to send declarations to "De Eendracht" through the post office (postkantoor). This concerns the Social Fund for Industrial Bakeries, Social fund for Recreation and Social fund for Confectionary. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

2. identified Mar 21, 2026, 06:50 AM UTC

   We are still working on releasing the pension declaration for "De Eendracht" as soon as possible. In the meantime, we are coordinating with De Eendracht to resolve this situation with as little adverse impact as possible. We will update this page as soon as more information becomes available.

3. identified Apr 13, 2026, 02:27 PM UTC

   We are still working on releasing the pension declaration for "De Eendracht".

4. monitoring Apr 18, 2026, 05:45 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Apr 24, 2026, 08:18 AM UTC

   This issue has been resolved. You can send the pension declaration to "De Eendracht" as of today. Our apologies for the inconvenience.

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Started Feb 24, 2026, 10:04 AM UTC· resolved Apr 28, 2026, 07:49 AM UTC

1. investigating Feb 24, 2026, 10:04 AM UTC

   You are currently unable to establish a connection between Exact Audition and Multiverse Offline. When creating the connection, you can select an entity. After selecting the entity, nothing happens and you will not receive an error message. As a workaround, you can manually import an Auditfile or .CSV file. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Mar 09, 2026, 09:03 AM UTC

   This issue has been identified, and a fix is being implemented. If you encounter this issue and have not yet reported it through a support request, we advise you to report it in a support request.

3. monitoring Apr 13, 2026, 01:12 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 28, 2026, 07:49 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Feb 16, 2026, 07:36 AM UTC· resolved Jun 15, 2026, 08:21 AM UTC

1. investigating Jan 22, 2026, 10:38 AM UTC

   The employment conditions groups linked to APG are not updated for 2026 yet and will not be updated in time for the calculation deadlines for the first payroll period. This affects the following employment conditions groups: ‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’. Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period. The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction. We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.

2. investigating Feb 13, 2026, 08:56 AM UTC

   We are still working on making these employment condition groups available as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.

3. identified Feb 16, 2026, 07:36 AM UTC

   The following employment conditions groups have been released and will follow the calculation rules for 2026: - ‘NL-0301a/b Bouw’, - ‘NL-0302a/b Hellende daken’, - ‘NL-0601 Timmerindustrie’, - ‘NL-5701a/b Afbouw’, - ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and - ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’. To calculate retroactively with the correct settings, make a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. In case you calculated period 1 with the 2025 settings, you may notice counter entries of the originally used payroll components. The following employment conditions groups are still under maintenance and awaiting release: ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’ and ‘NL-4501 Woondienst’. We will update this page as soon as more information is available.

4. identified Feb 26, 2026, 02:34 PM UTC

   We are still working on releasing the remaining employment condition groups as soon as possible. In the meantime, we are in consultation with APG to resolve this situation with as little adverse impact as possible. We will update this page as soon as more information is available.

5. identified Mar 16, 2026, 02:32 PM UTC

   Employment conditions group ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’ has been released and is now following calculation rules for 2026. To calculate retroactively with the correct settings, create a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. In case you calculated period 1 and 2 with the 2025 settings, you may notice counter entries of the originally used payroll components. For all pension declarations sent to APG (also including employment conditions groups that were released earlier), please be informed you might get processable errors (NL: verwerkbare fouten). Declarations are being accepted while indicating potential issues. These known alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available.

6. identified Apr 09, 2026, 03:02 PM UTC

   In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices. There is currently an issue in Exact Online that causes an unprocessable error. This occurs only when employees who have reached retirement age are included in the payroll. For these employees, certain mandatory contributions are not calculated, and as a result, they are not correctly included in the pension report. We are working on a solution.

7. identified May 20, 2026, 01:37 PM UTC

   You may have experienced errors on your pension declaration. We have identified 3 known issues in these reports: - Employees with leave When you calculate employees which have sick or wazo leave in a period you have to take extra steps. Go to the employeecard > open the employee specific components > find Productloon (or in case of Schoonmaak ecg: Productloon Schoonmaak) > fill in a historical hourly wage. If you have missed these steps previously you might have encountered errors regarding hourly wages being too low. In that case you can correct this retroactively by taking these steps and creating a correction request. This correction will take place in your next calculation and then in next declaration. - 4 – weekly payment When you use a 4 weekly payment you might have encountered errors regarding an incorrect ‘Premiegrondslag’ or ‘Premie’. This can be corrected by creating a correction request per the first of your payroll year. This correction will take place in your next calculation and then in next declaration. - Edited components When using edited component regarding your pension and related funds you might run into various errors. We cannot update edited components which might result in you using old settings regarding the calculation, ‘regelingkenmerk’ and other declaration settings. You can find these edited components and deactivate them by entering an end date in the previous payroll year with the following steps: Master Data > HR > Employment conditions groups > Open your ecg > Monitor > Components > use filter: Created by user > Open the edited components > Edit. Then you can correct your declaration by creating a correction request per the first of your payroll year. This correction will take place in your next calculation and then in next declaration.

8. resolved Jun 15, 2026, 08:21 AM UTC

   The known errors regarding APG declarations are resolved. If you encounter issues still, make sure to follow the steps already mentioned. Our apologies for the inconvenience.

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