Officient incident
Exact Online Fiscaal – Mandate requests and activations are rejected (NL)
Resolved after 7 hours 8 minutes, affecting Exact Online Fiscaal, on May 18, 2026.
This issue has been resolved. In order to successfully request the mandate, you need to initiate a new request. Please ensure that you set the mandate status to "nog aan vragen" before requesting the mandate. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating May 18, 2026, 07:27 AM UTC
You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified May 18, 2026, 12:23 PM UTC
The issue has been identified. Due to a technical issue at Logius (Tax Authorities), the request or activation of a mandate is rejected with an error message. A fix is being implemented.
- resolved May 18, 2026, 02:36 PM UTC
This issue has been resolved. In order to successfully request the mandate, you need to initiate a new request. Please ensure that you set the mandate status to "nog aan vragen" before requesting the mandate. Our apologies for the inconvenience.
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