Officient incident
Exact Online - ING payments via a 1.0 bank link are not visible in the ING banking environment (NL)
Resolved after 19 hours 30 minutes, affecting Bank links / PSD2, on May 26, 2026.
This issue has now been resolved, and payments are once again being processed through ING. You will need to resubmit any payment files that were not received. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating May 26, 2026, 02:23 PM UTC
You may currently experience that payments via a ING 1.0 bank link are not visible in the ING banking environment. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved May 27, 2026, 09:53 AM UTC
This issue has now been resolved, and payments are once again being processed through ING. You will need to resubmit any payment files that were not received. Our apologies for the inconvenience.
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