Officient Outage History

Started Jul 07, 2026, 07:30 AM UTC· resolved Jul 08, 2026, 08:15 AM UTC

1. investigating Jul 07, 2026, 07:30 AM UTC

   The bank statements for the KNAB 1.0 bank link have not been imported yet. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 08, 2026, 08:15 AM UTC

   This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.

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Started Jul 06, 2026, 12:58 PM UTC· resolved Jul 08, 2026, 12:13 PM UTC

1. investigating Jul 06, 2026, 12:58 PM UTC

   You may experience that if you change the email address on a client card, this email address is also updated on the partner's client card. This is the case if you change the email address in the contact tab under the client details. Please note that this is also the email address to which you send a report if you want to share it with your client. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 08, 2026, 12:13 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 06, 2026, 10:55 AM UTC· resolved Jul 06, 2026, 11:27 AM UTC

1. investigating Jul 06, 2026, 10:55 AM UTC

   You may experience that you are not able to log in to Exact Online. When trying to log in, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 06, 2026, 11:27 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 06, 2026, 08:41 AM UTC· resolved Jul 07, 2026, 10:36 AM UTC

1. investigating Jul 06, 2026, 08:41 AM UTC

   Due to an issue at the Rabobank, processing payments, receiving statements and creating or renewing bank links is not possible. The issue occurs both for the Rabo BoekhoudKoppeling and the Exact PSD2 bank link for Rabobank. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Jul 06, 2026, 12:48 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 07, 2026, 10:36 AM UTC

   Voor het Rabobank issue op de statuspagina: This issue has been resolved and the missing bank statements have been imported. Our apologies for inconvenience.

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Started Jul 04, 2026, 06:15 AM UTC· resolved Jul 04, 2026, 02:59 PM UTC

1. investigating Jul 04, 2026, 06:42 AM UTC

   You may experience that you are not able to login to Exact Online. When trying to login, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. investigating Jul 04, 2026, 09:20 AM UTC

   We are continuing to investigate this issue. In the meantime, you can log in to Exact Online by using one of the following URL's: For NL customers: https://start.exactonline.nl/docs/Login.aspx?Stamp=NL001 For NL Premium customers: https://start.exactonline.nl/docs/Login.aspx?Stamp=PR001 For BE customers: https://start.exactonline.be/docs/Login.aspx?Stamp=BE001 For BE Premium customers: https://start.exactonline.be/docs/Login.aspx?Stamp=PR002 For DE customers: https://start.exactonline.de/docs/Login.aspx?Stamp=DE001 For DE Premium customers: https://start.exactonline.de/docs/Login.aspx?Stamp=PR003 We will update this page as soon as more information becomes available.

3. monitoring Jul 04, 2026, 09:48 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 04, 2026, 02:59 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 03, 2026, 02:13 PM UTC· resolved Jul 16, 2026, 01:01 PM UTC

1. identified Jul 03, 2026, 02:13 PM UTC

   You may experience that on June 25, some Dimona declarations were not successfully submitted to the RSZ. We have identified the issue and are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 10, 2026, 11:58 AM UTC

   If you haven’t done so yet, please enter the hours for June 25 correctly under “Clocked Hours.” Once this has been done we ask that you provide us with this information through a support case. Based on that, we can ensure that the missing Dimona reports are properly submitted to the RSZ.

3. resolved Jul 16, 2026, 01:01 PM UTC

   At the moment, all reported support cases relating to the Dimona declarations of 25 June have been identified and are being resubmitted in stages. Once these have been processed by the RSZ and Exact Horeko, you will be notified in your support case. If you have not submitted anything, please contact the RSZ to submit it manually. Our apologies for the inconvenience.

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Started Jul 03, 2026, 09:44 AM UTC· resolved Jul 17, 2026, 06:58 AM UTC

1. investigating Jul 03, 2026, 09:44 AM UTC

   You may receive an error message when changing the status of an annual report to a final status. You will receive the error message “Er zijn nog rekeningen die gedetailleerder gelabeld moeten worden.” even if you have labeled everything correctly. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 08, 2026, 08:14 PM UTC

   The issue has been identified, and a fix is being implemented.

3. resolved Jul 17, 2026, 06:58 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 03, 2026, 08:31 AM UTC· resolved Jul 10, 2026, 10:45 AM UTC

1. investigating Jul 03, 2026, 08:31 AM UTC

   Due to a recent change at Bank Van Breda, transactions are currently not being imported through the Exact PSD2 link for Bank van Breda. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 06, 2026, 08:16 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jul 10, 2026, 10:45 AM UTC

   This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.

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Started Jul 02, 2026, 02:10 PM UTC· resolved Jul 06, 2026, 07:50 AM UTC

1. investigating Jul 02, 2026, 02:10 PM UTC

   You may experience that your cash register currently doesn't synchronise with Exact Horeko. We are investigating this issue. Our apologies for the inconvenience.

2. resolved Jul 06, 2026, 07:50 AM UTC

   This incident has been resolved and the data should be visible in the dashboards and other locations. Our apologies for the inconvenience.

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Started Jul 02, 2026, 01:01 PM UTC· resolved Jul 08, 2026, 08:28 AM UTC

1. investigating Jul 02, 2026, 01:01 PM UTC

   You may experience that not all principles and notes to the annual accounts are printed on the pdf. This may occur in projects of type: Jaarrekening Oud, Jaarrekening Fiscaal and Kredietrapportage. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 06, 2026, 07:51 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jul 08, 2026, 08:28 AM UTC

   This issue has been resolved. If the text is not yet visible in the PDF report, you need to save the text again in the annual report. Our apologies for the inconvenience.

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Started Jul 02, 2026, 10:43 AM UTC· resolved Jul 02, 2026, 12:33 PM UTC

1. investigating Jul 02, 2026, 10:43 AM UTC

   You may experience that it is not possible to login at https://start.exactonline.nl or you experience performance issues in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. investigating Jul 02, 2026, 11:18 AM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 02, 2026, 12:21 PM UTC

   A fix as been implemented and Exact Online is available again. We are monitoring the situation.

4. resolved Jul 02, 2026, 12:33 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 02, 2026, 07:04 AM UTC· resolved Jul 03, 2026, 10:15 AM UTC

1. investigating Jul 02, 2026, 07:04 AM UTC

   You may receive an error stating "403 - U heeft onvoldoende rechten" when accessing a contact person from the client card even though you were able to access this page without any issues previously. The right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" has become mandatory in order to view this page. As a possible workaround you can enable this right for the users facing this issue, however please be aware that this right also gives users additional permissions. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 02, 2026, 09:10 AM UTC

   We have identified the issue and are working on a fix.

3. resolved Jul 03, 2026, 10:15 AM UTC

   This issue has been resolved and the right "Rapportage template toevoegen/wijzigen en verwijderen" is no longer required to access contactpersons. Please note that if you gave users the right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" that you rescind this permission given to users. Our apologies for the inconvenience.

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Started Jul 01, 2026, 02:17 PM UTC· resolved Jul 13, 2026, 09:02 AM UTC

1. investigating Jul 01, 2026, 02:17 PM UTC

   There is a delay in the intake of Peppol registrations that need to be manually verified. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Jul 10, 2026, 11:42 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 13, 2026, 09:02 AM UTC

   This issue has been resolved. All delayed registrations have now been addressed. Our apologies for the inconvenience.

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Started Jul 01, 2026, 11:56 AM UTC· resolved Jul 01, 2026, 12:26 PM UTC

1. identified Jul 01, 2026, 11:56 AM UTC

   Currently, it is not possible to open processed sales invoices in Exact Online Invoice and CRM companies. When opening a processed sales invoice, you will face an error message stating that your subscription misses a module, although this is not the case. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

2. monitoring Jul 01, 2026, 12:01 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 01, 2026, 12:26 PM UTC

   This issue has been resolved and you are able to open processed invoices again in Exact Online Invoice and CRM. Our apologies for the inconvenience.

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Started Jul 01, 2026, 10:42 AM UTC· resolved Jul 01, 2026, 01:21 PM UTC

1. investigating Jul 01, 2026, 10:42 AM UTC

   You may receive the error "500 - Fout op de server" when opening the client overview. We are investigation the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Jul 01, 2026, 11:13 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 01, 2026, 01:21 PM UTC

   This issue has been resolved and you can open the client overview without receiving an error. Our apologies for the inconvenience.

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Started Jun 30, 2026, 06:40 AM UTC· resolved Sep 25, 2026, 09:30 AM UTC

1. investigating Jun 30, 2026, 06:40 AM UTC

   You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 01, 2026, 06:08 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jul 10, 2026, 11:48 AM UTC

   We are continuing to work on a fix.

4. identified Jul 31, 2026, 01:22 PM UTC

   The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.

5. identified Aug 13, 2026, 02:47 PM UTC

   We are continuing to work on a fix.

6. identified Sep 11, 2026, 07:31 AM UTC

   We are continuing to work on a solution for ING and ABN AMRO. As soon as more information becomes available we will update this page.

7. identified Sep 17, 2026, 08:31 AM UTC

   The issue has now also been resolved for ING customers. For ABN AMRO we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for ING, the issue has been resolved and the status column is updated.

8. resolved Sep 25, 2026, 09:30 AM UTC

   The issue has been resolved. The payment status in the bank files overview is displayed correctly again after payments have been processed via an automatic PSD2 bank link. Our apologies for the inconvenience.

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Started Jun 26, 2026, 02:14 PM UTC· resolved Jun 29, 2026, 06:54 AM UTC

1. investigating Jun 26, 2026, 02:14 PM UTC

   In the financial dashboard a balance of 0 is shown instead of the actual bank/cash information. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.

2. resolved Jun 29, 2026, 06:54 AM UTC

   This issue has been resolved. The correct bank/cash information is now displayed again in the financial dashboard. Our apologies for the inconvenience.

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Started Jun 26, 2026, 07:47 AM UTC· resolved Jul 08, 2026, 08:29 AM UTC

1. investigating Jun 26, 2026, 07:47 AM UTC

   You may receive an error message when submitting a micro annual report to the Chamber of Commerce. The error message is: "De publicatie is nog niet compleet of bevat fouten. Controleer a.u.b. of alle informatievelden correct zijn ingevuld". The error message indicates that not all fields have been entered correctly, even though this has been done. We are investigating the issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 29, 2026, 02:46 PM UTC

   We have identified the issue and are working on a fix. In the meantime, you may be able to proceed by clicking the green arrow button on the right-hand side of each page in the annual report. After doing so, the "Direct publishing to the Chamber of Commerce" button may become available. Please note that this workaround may not be successful for every annual report.

3. resolved Jul 08, 2026, 08:29 AM UTC

   This issue has been resolved. If you still receive the error message, we advise checking all the possible signature fields such as: “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen ondertekening”. Our apologies for the inconvenience.

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Started Jun 25, 2026, 09:22 AM UTC· resolved Jun 29, 2026, 01:47 PM UTC

1. investigating Jun 25, 2026, 09:22 AM UTC

   Currently it is not possible to login into Exact Horeko. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.

2. monitoring Jun 25, 2026, 11:38 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 29, 2026, 01:47 PM UTC

   The issue has been resolved. It is possible again to log into Exact Horeko. Our apologies for the inconvenience.

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Started Jun 24, 2026, 08:09 AM UTC· resolved Jul 01, 2026, 11:49 AM UTC

1. investigating Jun 24, 2026, 08:09 AM UTC

   It is currently not possible to assign declarations to MyFirm users to approve for sending. MyFirm users are therefore unable to approve VAT and payroll declarations. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 30, 2026, 06:28 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jul 01, 2026, 11:49 AM UTC

   This issue has been resolved. MyFirm users can be selected to approve payroll tax declarations for sending again. Our apologies for the inconvenience.

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Started Jun 23, 2026, 12:07 PM UTC· resolved Jul 08, 2026, 08:54 AM UTC

1. investigating Jun 23, 2026, 12:07 PM UTC

   Sent Peppol E-invoices can keep the status “Open” in the overview “Electronic invoicing service”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 01, 2026, 08:00 AM UTC

   The issue has been identified and we are working on a solution.

3. identified Jul 02, 2026, 09:37 AM UTC

   As fix is implemented to prevent this issue from happening to new invoices. We continue to work for a resolution for the existing invoices in the status "open". Our apologies for the inconvenience.

4. monitoring Jul 07, 2026, 07:33 AM UTC

   As fix is implemented to prevent this issue from happening to new invoices. As of today, the statuses of the effected invoices are updated to the correct once's. Our apologies for the inconvenience.

5. resolved Jul 08, 2026, 08:54 AM UTC

   This incident has been resolved.

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Started Jun 23, 2026, 09:29 AM UTC· resolved Jul 17, 2026, 01:43 PM UTC

1. identified Jun 23, 2026, 09:29 AM UTC

   You may experience that you can't print invoices after Microsoft security updates KB5094122, KB5094126, KB5094127 or KB5094128 are installed. When trying to print an invoice you get the message stating “This document seems to be empty,” with the choices to continue or cancel. Both options will result in an empty document. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 26, 2026, 08:13 AM UTC

   The printing issue is caused by a known issue in recent Microsoft Windows updates. Microsoft has acknowledged this issue and is currently working on a solution. We are awaiting their solution. More information can be found on the Microsoft support page. Customers who require assistance with potential workarounds can contact Microsoft Support for Business. Please refer to the ‘Workaround’ section under ‘Known issues in this update’.

3. identified Jul 08, 2026, 09:57 AM UTC

   Microsoft expects to resolve this issue in the July patch.

4. monitoring Jul 16, 2026, 07:03 AM UTC

   Microsoft has released the July patch, which solves the printing issue. All customers are advised to install the July patch to be able to print invoices again. We are monitoring the results.

5. resolved Jul 17, 2026, 01:43 PM UTC

   This issue is resolved by Microsoft in their July patch. If you have not done so yet you can install this patch to resolve the issue. Our apologies for the inconvenience.

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Started Jun 22, 2026, 08:42 AM UTC· resolved Jun 23, 2026, 09:42 AM UTC

1. investigating Jun 22, 2026, 08:42 AM UTC

   You may experience an issue in which the Exact Bouw App forcibly closes on Android when delivering a project. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. investigating Jun 22, 2026, 08:42 AM UTC

   We are continuing to investigate this issue.

3. identified Jun 22, 2026, 11:37 AM UTC

   The issue has been identified and we are working on a fix.

4. resolved Jun 23, 2026, 09:42 AM UTC

   The issue has been resolved. Exact Bouw App version 4.22.1 is released and can be downloaded on the Google Play Store. Our apologies for the inconvenience.

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Started Jun 22, 2026, 06:54 AM UTC· resolved Jun 22, 2026, 07:33 AM UTC

1. investigating Jun 22, 2026, 06:54 AM UTC

   When logging in you may encounter an error message related to Actian Zen version mismatch, which prevents you from logging in. We are investigating the issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 22, 2026, 07:33 AM UTC

   This issue has been resolved and logging in is possible without error again. Our apologies for the inconvenience.

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Started Jun 19, 2026, 09:08 AM UTC· resolved Jun 23, 2026, 08:35 AM UTC

1. investigating Jun 19, 2026, 09:08 AM UTC

   When logging in via a Windows-based API, you may encounter a white screen after entering your login details. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 19, 2026, 02:18 PM UTC

   The issue has been identified and we are investigating potential solutions.

3. identified Jun 22, 2026, 09:20 AM UTC

   We are continuing to work on a fix.

4. resolved Jun 23, 2026, 08:35 AM UTC

   This issue has been resolved. Login via a Windows-based API is possible again . Our apologies for the inconvenience.

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