Officient incident
Exact Online - Not able to open processed sales invoices in Exact Online Invoice and CRM (NL)
Resolved after 30 minutes, affecting Exact Online, on July 1, 2026.
This issue has been resolved and you are able to open processed invoices again in Exact Online Invoice and CRM. Our apologies for the inconvenience.
Affected components
Update timeline
- identified Jul 01, 2026, 11:56 AM UTC
Currently, it is not possible to open processed sales invoices in Exact Online Invoice and CRM companies. When opening a processed sales invoice, you will face an error message stating that your subscription misses a module, although this is not the case. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
- monitoring Jul 01, 2026, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2026, 12:26 PM UTC
This issue has been resolved and you are able to open processed invoices again in Exact Online Invoice and CRM. Our apologies for the inconvenience.
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