Exact Online Fiscaal & Jaarrekening - "403 - U heeft onvoldoende rechten" error when accessing contact person (NL)

Update timeline

1. investigating Jul 02, 2026, 07:04 AM UTC

   You may receive an error stating "403 - U heeft onvoldoende rechten" when accessing a contact person from the client card even though you were able to access this page without any issues previously. The right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" has become mandatory in order to view this page. As a possible workaround you can enable this right for the users facing this issue, however please be aware that this right also gives users additional permissions. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 02, 2026, 09:10 AM UTC

   We have identified the issue and are working on a fix.

3. resolved Jul 03, 2026, 10:15 AM UTC

   This issue has been resolved and the right "Rapportage template toevoegen/wijzigen en verwijderen" is no longer required to access contactpersons. Please note that if you gave users the right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" that you rescind this permission given to users. Our apologies for the inconvenience.