Officient incident
Exact Online - Error message when logging in (Global)
Major Vendor's status page →
Resolved after 4 days 1 hour, affecting Exact Online and Exact Online Premium, on June 4, 2026.
We have identified the issue and we are working on a fix. Our apologies for the inconvenience.
Affected components
Exact OnlineExact Online Premium
Update timeline
- investigating Jun 04, 2026, 07:14 AM UTC
You may receive an error message 'Your user is inactive' when you log in to Exact Online. We are investigating this issue. Apologies for the inconvenience.
- identified Jun 05, 2026, 07:50 AM UTC
We have identified the issue and we are working on a fix. Our apologies for the inconvenience.
- resolved Jun 08, 2026, 08:50 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Your product runs on more than Officient
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services