NatWest Outage History
NatWest is up right nowPingoru has recorded 47 incidents for NatWest: 32 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 2 | 25 of 744 (3%) |
| June 2026 | 7 | 15 of 720 (2%) |
| July 2026 | 3 | 275 of 744 (37%) |
| August 2026 | 4 | 114 of 744 (15%) |
| September 2026 | 3 | 6 of 720 (1%) |
| October 2026 | 2 | 5 of 592 (1%) |
Incidents, newest first
Major March 4, 2026 NatWest Group - Incident Resolved 05/03/2026 –
Started Mar 04, 2026, 04:00 AM UTC· resolved Mar 04, 2026, 04:00 AM UTC
- resolved Mar 05, 2026, 01:10 PM UTC
Incident Resolved - AISP/PISP open banking consent journey failures impacting APIs for Royal Bank of Scotland We are notifying you of an issue that was resolved earlier, impacting AIS/PIS open banking consent journeys for Royal Bank of Scotland, has now been resolved. This incident impacted approximately 65% AIS and PIS consent journey calls between 04:00 yesterday and 11:00 today. Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.
Major January 22, 2026 Incident Impacting Open Banking flows for three brands (NWB,RBS & UBN) 1h 14m UBN Payment Consent, NWB Payment Consent, RBS Payment Consent, NWB - Accounts API - Ebanking and 20 more
Started Jan 22, 2026, 09:02 AM UTC· resolved Jan 22, 2026, 10:17 AM UTC
- investigating Jan 22, 2026, 09:02 AM UTC
Incident Alert – AISP & PISP API Service Disruption We’re currently experiencing an issue affecting AISP & PISP API services for the following brands: NatWest, Royal Bank of Scotland, Ulster Bank (Northern IrelandI), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.
- investigating Jan 22, 2026, 10:16 AM UTC
We are continuing to investigate this issue.
- resolved Jan 22, 2026, 10:17 AM UTC
This incident has been resolved.
Minor January 17, 2026 Consent journey disruptions affected our PIS API for Ulster Bank (Northern Ireland) 1h 8m
Started Jan 17, 2026, 09:14 AM UTC· resolved Jan 17, 2026, 10:22 AM UTC
- investigating Jan 17, 2026, 09:14 AM UTC
EventId.........:APIMetrics Production EventDate.......:17/01/2026 07:41:37 Impact Start Date -
- investigating Jan 17, 2026, 10:20 AM UTC
We are continuing to investigate this issue.
- resolved Jan 17, 2026, 10:22 AM UTC
Please be aware that we experienced issues with the consent journey between 07:14 and 09:24 GMT today for Ulster Bank. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Minor January 13, 2026 UBN Accounts API got impacted intermittently 3m UBN - Accounts API - Ebanking, UBN - Accounts API - Bankline, UBN - Accounts API - CreditCard, UBN - Accounts API - ClearSpend
Started Jan 13, 2026, 07:44 AM UTC· resolved Jan 13, 2026, 07:47 AM UTC
- investigating Jan 13, 2026, 07:44 AM UTC
We observed an issue affecting AISP API services for the Ulster Bank (Northern Ireland) brand between 06:06 AM and 06:41 AM GMT. The issue now appears to be resolved as of 06:41 AM GMT, and all services are functioning normally. Thank you for your patience while we ensured stability. If you have any questions or need assistance, please contact us via the API Service Desk—we’re here to help.
- resolved Jan 13, 2026, 07:47 AM UTC
This issue has now been resolved. We apologize for any inconvenience caused and appreciate your understanding.
Notice November 6, 2025 Consent journey disruptions affected our PIS API for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) 2h 17m
Started Nov 06, 2025, 12:16 AM UTC· resolved Nov 06, 2025, 02:33 AM UTC
- resolved Nov 06, 2025, 04:34 AM UTC
Please be aware that we experienced issues with the consent journey between 00:16 and 02:33 GMT today. This impacted for NatWest, Royal Bank of Scotland and Ulster Bank. Please accept our apologies for any inconvenience this issue is causing. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk (https://natwest-bankofapi-servicemanagement.atlassian.net/servicedesk/customer/portals)by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Major August 13, 2025 Intermittent failure of payment consents on NatWest, leading to drop in successful payment submissions –
Started Aug 13, 2025, 08:00 PM UTC· resolved Aug 13, 2025, 08:00 PM UTC
- resolved Aug 14, 2025, 12:53 PM UTC
Between 21:00 and 21:15 on Weds 13th Aug, we noticed a drop in the number of successful payment submissions for our NatWest brand. This appears to be related to an intermittent issue, impacting our payments limits service during that 15 minute period
Minor July 25, 2025 NatWest Group - Incident Notification 25/Jul/2025 2h 8m NWB - Accounts API - Ebanking, NWB- Accounts API - Bankline, NWB - Accounts API - CreditCard, NWB - Accounts API - ClearSpend
Started Jul 25, 2025, 07:21 AM UTC· resolved Jul 25, 2025, 09:30 AM UTC
- investigating Jul 25, 2025, 07:21 AM UTC
A small percentage of failures on NatWest AIS calls being observed
- identified Jul 25, 2025, 09:27 AM UTC
Engineers identified the issue and mitigation implemented to resolve the problem
- monitoring Jul 25, 2025, 09:29 AM UTC
Issue was resolved at 08:49
- resolved Jul 25, 2025, 09:30 AM UTC
This incident has been resolved.
Notice July 12, 2025 NatWest Group - Incident Resolved 12/07/2025 2h 24m
Started Jul 12, 2025, 12:56 PM UTC· resolved Jul 12, 2025, 03:20 PM UTC
- resolved Jul 12, 2025, 04:17 PM UTC
Resolved: Consent Journey Failures Impacting Open Banking APIs for Royal Bank of Scotland and Ulster Bank (Northern Ireland) Please be aware that we experienced issues with the consent journey impacting OpenBanking APIs for Royal Bank of Scotland and Ulster Bank (Northern Ireland). This incident impacted approximately 2.8% for RBS and 3.4% for UBN calls between 13:56 BST and 16:20 BST on 12/07/2025. Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
Major June 16, 2025 NatWest Group - Incident Notification 16/Jun/2025 25m NWB Payment Consent, NWB - Accounts API - Ebanking, NWB Payment Status, NWB- Accounts API - Bankline and 4 more
Started Jun 16, 2025, 09:30 AM UTC· resolved Jun 16, 2025, 09:56 AM UTC
- investigating Jun 16, 2025, 09:30 AM UTC
EventId.........:API Metrics Production EventDate.......:16/06/2025 10:09:03 Impact Start Date -
- investigating Jun 16, 2025, 09:42 AM UTC
Please be aware of an incident that is affecting NatWest brand. The issue commenced at 10:00 and is impacting AIS, PIS and COF journeys for customers of our NatWest brand. Our technical teams are investigating this issue and hope to have it rectified quickly. Please accept our apologies for any inconvenience this issue is causing. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
- investigating Jun 16, 2025, 09:54 AM UTC
We are continuing to investigate this issue.
- resolved Jun 16, 2025, 09:56 AM UTC
This issue has now been resolved and our NatWest APIs has been operating as per normal since 10:45. We apologise for any inconvenience this issue has caused.
Major June 6, 2025 NatWest Group - Incident Notification 06/06/2025 5h 17m NWB Payments - Ebanking
Started Jun 06, 2025, 09:13 AM UTC· resolved Jun 06, 2025, 02:31 PM UTC
- identified Jun 06, 2025, 09:42 AM UTC
Please be aware of an incident that is affecting NatWest mobile banking. The issue commenced at 09:13 and is impacting App2App journeys for customers of our NatWest brand. Online Banking is unaffected by this issue. Our technical teams are investigating this issue and hope to have it rectified quickly. Please accept our apologies for any inconvenience this issue is causing. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
- identified Jun 06, 2025, 02:29 PM UTC
The issue we reported earlier, impacting our NatWest App2App journeys has now been resolved and our services are back to working as expected,
- identified Jun 06, 2025, 02:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 06, 2025, 02:31 PM UTC
This incident has been resolved.
Minor March 25, 2025 NatWest Group - Incident Notification 25/Mar/2025 11h 57m NWB Payments - Ebanking, RBS Payments - Ebanking, NWB Payments - Bankline, RBS Payments - Bankline and 2 more
Started Mar 25, 2025, 10:24 PM UTC· resolved Mar 26, 2025, 10:22 AM UTC
- investigating Mar 25, 2025, 11:19 PM UTC
EventId.........:PIS failure EventDate.......:25/03/2025 22:24 Impact Start Date - 2025-03-25
- identified Mar 26, 2025, 10:18 AM UTC
Resolved: PISP failures impacting our APIs for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) Please be aware that we experienced issues with PIS for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland). This incident caused a very small percentage of customer payments to be rejected between 22:24 GMT and 23:12 GMT on 25th Mar 2025. Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
- resolved Mar 26, 2025, 10:22 AM UTC
Incident resolved at 23:12 on 25th March 2025
Major March 20, 2025 BOA portal issue which impacts new user registration, password resets and activation email not going through 2h 9m Bank of APIs Portal
Started Mar 20, 2025, 06:25 AM UTC· resolved Mar 20, 2025, 08:34 AM UTC
- investigating Mar 20, 2025, 06:25 AM UTC
Please be informed that there is outage which is impacting BOA Portal We are experiencing an outage affecting email delivery, which is impacting new user registration and password resets for the BOA Portal. Additionally, Direct Access and Bankline Direct applications were also affected.
- resolved Mar 20, 2025, 08:34 AM UTC
Please be informed that the incident that was impacting BOA portal is resolved.
Notice March 7, 2025 NatWest Group - Incident Notification 07/Mar/2025 4h 44m NWI - Accounts API - EQ
Started Mar 07, 2025, 08:15 PM UTC· resolved Mar 08, 2025, 01:00 AM UTC
- investigating Mar 07, 2025, 08:15 PM UTC
EventId.........:natwestinternational-matls-openbanking-AISP-500 EventDate.......:07/03/2025 18:51:20 Impact Start Date - 18:51:20 Incident impacting Account APIs for customers of NatWest International having currency accounts
- resolved Mar 08, 2025, 04:51 PM UTC
The issue impacting Accounts APIs on Natwest International for Customers with currency accounts was resolved at 01:00 on 8th March 2025
Minor January 7, 2025 AISP failures impacting our APIs for NatWest, Royal Bank of Scotland, and Ulster Bank (Northern Ireland) 30m
Started Jan 07, 2025, 08:30 PM UTC· resolved Jan 07, 2025, 09:00 PM UTC
- resolved Jan 08, 2025, 11:45 AM UTC
We were aware of an incident with our Open Banking APIs last night from 20:20 to 20:54 last night (7th January 2025), that impacted a small number of AISP API calls, relating specifically to credit card account information. Our technical teams investigated and found the issue was related to an external issue with our credit card feed provider, between these times. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Notice December 24, 2024 Issue with variable recurring payment endpoints impacting NatWest, RBS and Ulster Bank NI –
Started Dec 24, 2024, 01:23 PM UTC· resolved Dec 24, 2024, 01:23 PM UTC
- resolved Dec 24, 2024, 01:23 PM UTC
Please be aware that we experienced issues with the variable recurring payment endpoint for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) between 13:00 20/12/2024 and 15:30 23/12/2024 impacting a small subset of customers who had set up a VRP consent Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Minor November 21, 2024 NatWest Group - Incident Notification 21/Nov/2024 4d 3h NWB - Accounts API - Ebanking, NWB- Accounts API - Bankline, NWB - Accounts API - CreditCard, NWB - Accounts API - ClearSpend
Started Nov 21, 2024, 12:30 PM UTC· resolved Nov 25, 2024, 04:16 PM UTC
- investigating Nov 21, 2024, 01:12 PM UTC
AISP failures impacting our APIs for NatWest Please be aware of an incident that is affecting our APIs at the moment. Our technical teams are investigating this issue and hope to have it rectified quickly. Please accept our apologies for any inconvenience this issue is causing. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
- investigating Nov 21, 2024, 03:01 PM UTC
We are continuing to investigate this issue.
- resolved Nov 25, 2024, 04:16 PM UTC
Please be aware that the incident we notified you on 21st Nov’24 , impacting AIS for NatWest has now been resolved. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Major November 17, 2024 NatWest Group - Incident Notification 17/Nov/2024 34m
Started Nov 17, 2024, 12:02 PM UTC· resolved Nov 17, 2024, 12:37 PM UTC
- investigating Nov 17, 2024, 12:26 PM UTC
AISP & PISP failures impacting our APIs for NatWest, Royal Bank of Scotland & Ulster Bank (Northern Ireland) Please be aware of an incident that is affecting our APIs at the moment. Our technical teams are investigating this issue and hope to have it rectified quickly.
- investigating Nov 18, 2024, 03:06 PM UTC
We are continuing to investigate this issue.
- resolved Nov 18, 2024, 03:08 PM UTC
Please be aware that the incident we notified you of earlier, impacting AISP & PISP for NatWest, Royal Bank of Scotland & Ulster Bank (Northern Ireland) has now been resolved. Please accept our apologies for any inconvenience this issue caused.