Resolved after 11 hours 57 minutes, affecting NWB Payments - Ebanking and RBS Payments - Ebanking and 1 more, on March 25, 2025.
Resolved: PISP failures impacting our APIs for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) Please be aware that we experienced issues with PIS for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland). This incident caused a very small percentage of customer payments to be rejected between 22:24 GMT and 23:12 GMT on 25th Mar 2025. Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
Affected components
Update timeline
- investigating Mar 25, 2025, 11:19 PM UTC
EventId.........:PIS failure EventDate.......:25/03/2025 22:24 Impact Start Date - 2025-03-25
- identified Mar 26, 2025, 10:18 AM UTC
Resolved: PISP failures impacting our APIs for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) Please be aware that we experienced issues with PIS for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland). This incident caused a very small percentage of customer payments to be rejected between 22:24 GMT and 23:12 GMT on 25th Mar 2025. Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
- resolved Mar 26, 2025, 10:22 AM UTC
Incident resolved at 23:12 on 25th March 2025
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