NatWest incident
NatWest Group - Unplanned outage for NWB,RBS and UBN - File Payments (Retail only)
Resolved after 4 hours 35 minutes, affecting UBN Payment Consent and NWB Payment Consent and 1 more, on September 17, 2026.
The fix has been deployed and we have seen successful file payments.
Affected components
Update timeline
- investigating Sep 17, 2026, 01:00 PM UTC
We are investigating an issue with file payments on brands NWB, RBS, UBN (Retail customers only) We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.
- identified Sep 17, 2026, 05:34 PM UTC
The issue has been identified and a way forward to resolve the issue has been identified. We are in the process of deploying a fix.
- monitoring Sep 17, 2026, 05:35 PM UTC
The fix has been deployed and we have seen successful file payments.
- resolved Sep 17, 2026, 05:35 PM UTC
This issue is now resolved.
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