NatWest incident
NatWest Group - Unplanned outage for NWB,RBS and UBN on 13th September 2026
Resolved after 1 hour 15 minutes, affecting NWB - Accounts API - CreditCard and RBS - Accounts API - CreditCard and 1 more, on September 13, 2026.
This incident has now been resolved and services have been fully restored. We apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.
Affected components
Update timeline
- investigating Sep 13, 2026, 09:39 AM UTC
Incident Alert - AISP Service Disruption We are currently experiencing an incident impacting our credit card APIs for NatWest and Royal Bank of Scotland. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.
- investigating Sep 13, 2026, 09:41 AM UTC
We are continuing to investigate this issue.
- resolved Sep 13, 2026, 10:54 AM UTC
This incident has now been resolved and services have been fully restored. We apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.
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