NatWest incident

Incident Notification 20th October 2026

Resolved after 1 hour 47 minutes, affecting UBN Payment Consent and NWB Payment Consent and 1 more, on October 20, 2026.

resolved Oct 20, 2026, 03:29 PM UTC

We are pleased to report that the issue we reported earlier has now been resolved. Open Banking services are now fully operational. (15:31)

Started: Oct 20, 2026, 01:42 PM UTC
Resolved: Oct 20, 2026, 03:29 PM UTC
Duration: 1h 47m
Detected by Pingoru: Oct 20, 2026, 01:42 PM UTC

Affected components

UBN Payment ConsentNWB Payment ConsentRBS Payment ConsentNWB - Accounts API - EbankingRBS - Accounts API - EbankingUBN - Accounts API - EbankingRBSI - Accounts API - ClearSpendNWI - Accounts API - EbankingNWB Payment StatusRBS Payment Status

Update timeline

investigating Oct 20, 2026, 01:42 PM UTC

We are currently investigating an issue with open banking APIs. Approximately 20% of all open banking endpoints have been impacted since 13:05 We working with a third party vendor to establish root cause. We apologise for the inconvenience this may cause and
monitoring Oct 20, 2026, 02:57 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 20, 2026, 03:29 PM UTC

We are pleased to report that the issue we reported earlier has now been resolved. Open Banking services are now fully operational. (15:31)

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