Resolved after 25 minutes, affecting NWB Payment Consent and NWB - Accounts API - Ebanking and 1 more, on June 16, 2025.
This issue has now been resolved and our NatWest APIs has been operating as per normal since 10:45. We apologise for any inconvenience this issue has caused.
Affected components
Update timeline
- investigating Jun 16, 2025, 09:30 AM UTC
EventId.........:API Metrics Production EventDate.......:16/06/2025 10:09:03 Impact Start Date -
- investigating Jun 16, 2025, 09:42 AM UTC
Please be aware of an incident that is affecting NatWest brand. The issue commenced at 10:00 and is impacting AIS, PIS and COF journeys for customers of our NatWest brand. Our technical teams are investigating this issue and hope to have it rectified quickly. Please accept our apologies for any inconvenience this issue is causing. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
- investigating Jun 16, 2025, 09:54 AM UTC
We are continuing to investigate this issue.
- resolved Jun 16, 2025, 09:56 AM UTC
This issue has now been resolved and our NatWest APIs has been operating as per normal since 10:45. We apologise for any inconvenience this issue has caused.
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