NatWest incident

Incident Impacting Open Banking flows for three brands (NWB,RBS & UBN)

Resolved after 1 hour 14 minutes, affecting UBN Payment Consent and NWB Payment Consent and 1 more, on January 22, 2026.

investigating Jan 22, 2026, 10:16 AM UTC

We are continuing to investigate this issue.

Started: Jan 22, 2026, 09:02 AM UTC
Resolved: Jan 22, 2026, 10:17 AM UTC
Duration: 1h 14m
Detected by Pingoru: Jan 22, 2026, 09:02 AM UTC

Affected components

UBN Payment ConsentNWB Payment ConsentRBS Payment ConsentNWB - Accounts API - EbankingRBS - Accounts API - EbankingUBN - Accounts API - EbankingNWB Payment StatusRBS Payment StatusNWB- Accounts API - BanklineRBS - Accounts API - Bankline

Update timeline

investigating Jan 22, 2026, 09:02 AM UTC

Incident Alert – AISP & PISP API Service Disruption We’re currently experiencing an issue affecting AISP & PISP API services for the following brands: NatWest, Royal Bank of Scotland, Ulster Bank (Northern IrelandI), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.
investigating Jan 22, 2026, 10:16 AM UTC

We are continuing to investigate this issue.
resolved Jan 22, 2026, 10:17 AM UTC

This incident has been resolved.

Your product runs on more than NatWest

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.