NatWest incident
Consent journey disruptions affected our PIS API for Ulster Bank (Northern Ireland)
Resolved after 1 hour 8 minutes, on January 17, 2026.
Please be aware that we experienced issues with the consent journey between 07:14 and 09:24 GMT today for Ulster Bank. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Update timeline
- investigating Jan 17, 2026, 09:14 AM UTC
EventId.........:APIMetrics Production EventDate.......:17/01/2026 07:41:37 Impact Start Date -
- investigating Jan 17, 2026, 10:20 AM UTC
We are continuing to investigate this issue.
- resolved Jan 17, 2026, 10:22 AM UTC
Please be aware that we experienced issues with the consent journey between 07:14 and 09:24 GMT today for Ulster Bank. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
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