NatWest incident

Issue with variable recurring payment endpoints impacting NatWest, RBS and Ulster Bank NI

Resolved on December 24, 2024.

resolved Dec 24, 2024, 01:23 PM UTC

Please be aware that we experienced issues with the variable recurring payment endpoint for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) between 13:00 20/12/2024 and 15:30 23/12/2024 impacting a small subset of customers who had set up a VRP consent Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

Started: Dec 24, 2024, 01:23 PM UTC
Resolved: Dec 24, 2024, 01:23 PM UTC
Duration: –
Detected by Pingoru: Dec 24, 2024, 01:23 PM UTC

Update timeline

resolved Dec 24, 2024, 01:23 PM UTC

Please be aware that we experienced issues with the variable recurring payment endpoint for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) between 13:00 20/12/2024 and 15:30 23/12/2024 impacting a small subset of customers who had set up a VRP consent Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

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