NatWest incident

BOA portal issue which impacts new user registration, password resets and activation email not going through

Resolved after 2 hours 9 minutes, affecting Bank of APIs Portal, on March 20, 2025.

investigating Mar 20, 2025, 06:25 AM UTC

Please be informed that there is outage which is impacting BOA Portal We are experiencing an outage affecting email delivery, which is impacting new user registration and password resets for the BOA Portal. Additionally, Direct Access and Bankline Direct applications were also affected.

Started: Mar 20, 2025, 06:25 AM UTC
Resolved: Mar 20, 2025, 08:34 AM UTC
Duration: 2h 9m
Detected by Pingoru: Mar 20, 2025, 06:25 AM UTC

Affected components

Bank of APIs Portal

Update timeline

investigating Mar 20, 2025, 06:25 AM UTC

Please be informed that there is outage which is impacting BOA Portal We are experiencing an outage affecting email delivery, which is impacting new user registration and password resets for the BOA Portal. Additionally, Direct Access and Bankline Direct applications were also affected.
resolved Mar 20, 2025, 08:34 AM UTC

Please be informed that the incident that was impacting BOA portal is resolved.

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