NatWest incident
Consent journey disruptions affected our PIS API for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland)
Resolved after 2 hours 17 minutes, on November 6, 2025.
Please be aware that we experienced issues with the consent journey between 00:16 and 02:33 GMT today. This impacted for NatWest, Royal Bank of Scotland and Ulster Bank. Please accept our apologies for any inconvenience this issue is causing. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk (https://natwest-bankofapi-servicemanagement.atlassian.net/servicedesk/customer/portals)by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Update timeline
- resolved Nov 06, 2025, 04:34 AM UTC
Please be aware that we experienced issues with the consent journey between 00:16 and 02:33 GMT today. This impacted for NatWest, Royal Bank of Scotland and Ulster Bank. Please accept our apologies for any inconvenience this issue is causing. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk (https://natwest-bankofapi-servicemanagement.atlassian.net/servicedesk/customer/portals)by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
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