NatWest incident

UBN Accounts API got impacted intermittently

Resolved after 3 minutes, affecting UBN - Accounts API - Ebanking and UBN - Accounts API - Bankline and 1 more, on January 13, 2026.

resolved Jan 13, 2026, 07:47 AM UTC

This issue has now been resolved. We apologize for any inconvenience caused and appreciate your understanding.

Started
Jan 13, 2026, 07:44 AM UTC
Resolved
Jan 13, 2026, 07:47 AM UTC
Duration
3m
Detected by Pingoru
Jan 13, 2026, 07:44 AM UTC

Affected components

UBN - Accounts API - EbankingUBN - Accounts API - BanklineUBN - Accounts API - CreditCardUBN - Accounts API - ClearSpend

Update timeline

  1. investigating Jan 13, 2026, 07:44 AM UTC

    We observed an issue affecting AISP API services for the Ulster Bank (Northern Ireland) brand between 06:06 AM and 06:41 AM GMT. The issue now appears to be resolved as of 06:41 AM GMT, and all services are functioning normally. Thank you for your patience while we ensured stability. If you have any questions or need assistance, please contact us via the API Service Desk—we’re here to help.

  2. resolved Jan 13, 2026, 07:47 AM UTC

    This issue has now been resolved. We apologize for any inconvenience caused and appreciate your understanding.

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