Logto Outage History
Logto is up right nowPingoru has recorded 61 incidents for Logto: 47 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 0 of 720 (0%) |
| May 2026 | 6 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 13 | 1 of 744 (0%) |
| August 2026 | 5 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Minor August 14, 2026 Auth service (Europe) recovered –
Started Aug 14, 2026, 04:22 AM UTC· resolved Aug 14, 2026, 04:22 AM UTC
No vendor updates were posted for this incident.
Minor August 10, 2026 Auth service (US) recovered –
Started Aug 10, 2026, 07:13 AM UTC· resolved Aug 10, 2026, 07:13 AM UTC
No vendor updates were posted for this incident.
Minor August 10, 2026 Auth service (Australia) recovered –
Started Aug 10, 2026, 05:59 AM UTC· resolved Aug 10, 2026, 05:59 AM UTC
No vendor updates were posted for this incident.
Minor August 5, 2026 Auth service (Japan) recovered –
Started Aug 05, 2026, 03:14 PM UTC· resolved Aug 05, 2026, 03:14 PM UTC
No vendor updates were posted for this incident.
Minor July 21, 2026 Cloud service recovered –
Started Jul 21, 2026, 05:00 PM UTC· resolved Jul 21, 2026, 05:00 PM UTC
No vendor updates were posted for this incident.
Minor July 3, 2026 EU auth service timeout 51m Status by service (Auth service (Europe)), Status by service (Auth service (Europe))
Started Jul 03, 2026, 02:01 AM UTC· resolved Jul 03, 2026, 02:52 AM UTC
- investigating Jul 03, 2026, 02:01 AM UTC
We acknowledge that the EU service is experiencing timeouts. We are investigating the issue and will share updates as soon as we have more information.
- resolved Jul 03, 2026, 02:52 AM UTC
We have applied a temporary fix, and the EU service should be operating normally now. We are continuing to investigate the root cause.
Minor May 20, 2026 Website recovered –
Started May 20, 2026, 01:37 AM UTC· resolved May 20, 2026, 01:37 AM UTC
No vendor updates were posted for this incident.
Minor January 9, 2026 Service interruption 1d Status by service (Cloud service), Status by service (Auth service (Europe)), Status by service (Auth service (US)), Status by service (Auth service (Australia)) and 6 more
Started Jan 09, 2026, 12:01 AM UTC· resolved Jan 10, 2026, 12:39 AM UTC
- investigating Jan 09, 2026, 12:01 AM UTC
We’re investigating an issue affecting authentication due to a JWT signing key problem. You may see sign-in failures across Logto services, including the Console.
- resolved Jan 10, 2026, 12:39 AM UTC
Postmortem is available at here.
Minor December 11, 2025 Service disruption in AU region 5m Status by service (Auth service (Australia)), Status by service (Auth service (Australia))
Started Dec 11, 2025, 01:13 AM UTC· resolved Dec 11, 2025, 01:18 AM UTC
- investigating Dec 11, 2025, 01:13 AM UTC
We’re seeing intermittent failures on the AU auth service due to an internal Azure database update. Impact is limited to some requests. We’re tracking the upstream change.
- resolved Dec 11, 2025, 01:18 AM UTC
The AU auth service has recovered. Azure completed the database update and traffic is stable again.
Major December 8, 2025 Incorrect US status 1h Status by service (Auth service (US)), Status by service (Auth service (US))
Started Dec 08, 2025, 09:34 AM UTC· resolved Dec 08, 2025, 10:34 AM UTC
- investigating Dec 08, 2025, 09:34 AM UTC
The US region is reporting a false outage while services are operating normally. We're investigating.
- resolved Dec 08, 2025, 10:34 AM UTC
The issue came from an internal component used by our proxy, which caused incorrect status reporting. We're updating our error handling to prevent this going forward. Service availability was not affected.
Minor December 1, 2025 Abnormal traffic spike affecting some tenants 1h 49m Status by service (Cloud service), Status by service (Auth service (Europe)), Status by service (Cloud service), Status by service (Auth service (Europe))
Started Dec 01, 2025, 09:56 AM UTC· resolved Dec 01, 2025, 11:45 AM UTC
- investigating Dec 01, 2025, 09:56 AM UTC
We observed a sudden traffic spike from a single tenant that caused elevated response times for some Logto Cloud tenants. The load originated from an unexpected pattern and triggered protective limits on our side. We began investigation immediately.
- resolved Dec 01, 2025, 11:45 AM UTC
The abnormal traffic source was contained and affected domains were temporarily blocked. Performance returned to normal for all tenants. We’re contacting the customer involved to verify intent and ensure proper setup going forward.
Minor November 26, 2025 US service degraded 41m Status by service (Auth service (US)), Status by service (Auth service (US))
Started Nov 26, 2025, 12:10 AM UTC· resolved Nov 26, 2025, 12:51 AM UTC
- investigating Nov 26, 2025, 12:10 AM UTC
We’re seeing elevated errors on the US auth service and are investigating.
- resolved Nov 26, 2025, 12:51 AM UTC
Azure has mitigated the underlying incident affecting services in West US 3. Our monitoring shows that error rates have returned to normal. If you still see any issues, please let us know.
Minor November 19, 2025 US auth service degraded 1h 15m Status by service (Auth service (US)), Status by service (Auth service (US))
Started Nov 19, 2025, 06:10 PM UTC· resolved Nov 19, 2025, 07:25 PM UTC
- investigating Nov 19, 2025, 06:10 PM UTC
We’re seeing elevated errors on the US auth service and are investigating.
- resolved Nov 19, 2025, 07:25 PM UTC
Our components were healthy throughout. Upstream infrastructure logs showed 5xx responses and timeouts, while our own service logs showed no corresponding errors. This indicates an issue in the underlying platform. We’re continuing to confirm.
Major November 18, 2025 Service partially unavailable 2h 50m Status by service (Cloud service), Status by service (Auth service (Europe)), Status by service (Auth service (US)), Status by service (Auth service (Australia)) and 6 more
Started Nov 18, 2025, 11:40 AM UTC· resolved Nov 18, 2025, 02:30 PM UTC
- investigating Nov 18, 2025, 11:40 AM UTC
We’re experiencing service disruption due to a Cloudflare outage affecting our infrastructure. Authentication requests may fail for some tenants. We’re monitoring the upstream issue and will update once recovery progresses.
- resolved Nov 18, 2025, 02:30 PM UTC
All authentication services are now fully restored. Traffic is back to normal. We’ll keep monitoring.
Minor November 4, 2025 Performance degradation in some regions 3h Status by service (Auth service (US)), Status by service (Auth service (Japan)), Status by service (Auth service (US)), Status by service (Auth service (Japan))
Started Nov 04, 2025, 09:36 PM UTC· resolved Nov 05, 2025, 12:36 AM UTC
- investigating Nov 04, 2025, 09:36 PM UTC
We're investigating elevated error rates and timeouts affecting the US region.
- resolved Nov 05, 2025, 12:36 AM UTC
The incident was traced to transient network jitter from our cloud provider. Service performance has recovered, and we’ll continue to monitor for any recurrence.
Major July 17, 2025 AU auth service down 1h 10m Status by service (Auth service (Australia))
Started Jul 17, 2025, 02:50 PM UTC· resolved Jul 17, 2025, 04:00 PM UTC
- investigating Jul 17, 2025, 02:50 PM UTC
We acknowledge that the auth service in the Australia region is currently down and are actively investigating the issue.
- resolved Jul 17, 2025, 04:00 PM UTC
The issue has been fixed. We'll publish a postmortem soon.
Major June 12, 2025 Auth services are down 2h 53m Status by service (Auth service (Europe)), Status by service (Auth service (US)), Status by service (Auth service (Australia)), Status by service (Auth service (Japan))
Started Jun 12, 2025, 06:07 PM UTC· resolved Jun 12, 2025, 09:00 PM UTC
- investigating Jun 12, 2025, 06:07 PM UTC
Auth service APIs are currently returning 500. We are investigating the issue.
- resolved Jun 12, 2025, 09:00 PM UTC
Update: Cloudflare services have mostly recovered, and your Logto service performance should now be back to normal. The postmortem can be found here.
Major October 25, 2024 Website and blog are down 7h 8m Websites (Website)
Started Oct 25, 2024, 02:59 PM UTC· resolved Oct 25, 2024, 10:07 PM UTC
- investigating Oct 25, 2024, 02:59 PM UTC
We noticed that website and blog are not available at this time and we are working on a fix. Your Logto instances and Logto Cloud services are safe.
- resolved Oct 25, 2024, 10:07 PM UTC
Blog is up.