Logto incident

Service partially unavailable

Resolved after 2 hours 50 minutes, affecting Status by service (Cloud service) and Status by service (Auth service (Europe)) and 1 more, on November 18, 2025.

resolved Nov 18, 2025, 02:30 PM UTC

All authentication services are now fully restored. Traffic is back to normal. We’ll keep monitoring.

Other major vendors with incidents that started within 30 minutes of this one

Started
Nov 18, 2025, 11:40 AM UTC
Resolved
Nov 18, 2025, 02:30 PM UTC
Duration
2h 50m
Detected by Pingoru
Nov 18, 2025, 11:40 AM UTC

Affected components

Status by service (Cloud service)Status by service (Auth service (Europe))Status by service (Auth service (US))Status by service (Auth service (Australia))Status by service (Auth service (Japan))Status by service (Cloud service)Status by service (Auth service (Europe))Status by service (Auth service (US))Status by service (Auth service (Australia))Status by service (Auth service (Japan))

Update timeline

  1. investigating Nov 18, 2025, 11:40 AM UTC

    We’re experiencing service disruption due to a Cloudflare outage affecting our infrastructure. Authentication requests may fail for some tenants. We’re monitoring the upstream issue and will update once recovery progresses.

  2. resolved Nov 18, 2025, 02:30 PM UTC

    All authentication services are now fully restored. Traffic is back to normal. We’ll keep monitoring.

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