Logto incident

US auth service degraded

Resolved after 1 hour 15 minutes, affecting section-179890 (Auth service (US)) and section-179890 (Auth service (US)), on November 19, 2025.

resolved Nov 19, 2025, 07:25 PM UTC

Our components were healthy throughout. Upstream infrastructure logs showed 5xx responses and timeouts, while our own service logs showed no corresponding errors. This indicates an issue in the underlying platform. We’re continuing to confirm.

Started
Nov 19, 2025, 06:10 PM UTC
Resolved
Nov 19, 2025, 07:25 PM UTC
Duration
1h 15m
Detected by Pingoru
Nov 19, 2025, 06:10 PM UTC

Affected components

section-179890 (Auth service (US))section-179890 (Auth service (US))

Update timeline

  1. investigating Nov 19, 2025, 06:10 PM UTC

    We’re seeing elevated errors on the US auth service and are investigating.

  2. resolved Nov 19, 2025, 07:25 PM UTC

    Our components were healthy throughout. Upstream infrastructure logs showed 5xx responses and timeouts, while our own service logs showed no corresponding errors. This indicates an issue in the underlying platform. We’re continuing to confirm.

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