Logto incident

EU auth service timeout

Resolved after 51 minutes, affecting section-179890 (Auth service (Europe)) and section-179890 (Auth service (Europe)), on July 3, 2026.

resolved Jul 03, 2026, 02:52 AM UTC

We have applied a temporary fix, and the EU service should be operating normally now. We are continuing to investigate the root cause.

Started
Jul 03, 2026, 02:01 AM UTC
Resolved
Jul 03, 2026, 02:52 AM UTC
Duration
51m
Detected by Pingoru
Jul 03, 2026, 02:01 AM UTC

Affected components

section-179890 (Auth service (Europe))section-179890 (Auth service (Europe))

Update timeline

  1. investigating Jul 03, 2026, 02:01 AM UTC

    We acknowledge that the EU service is experiencing timeouts. We are investigating the issue and will share updates as soon as we have more information.

  2. resolved Jul 03, 2026, 02:52 AM UTC

    We have applied a temporary fix, and the EU service should be operating normally now. We are continuing to investigate the root cause.

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