Resolved after 1 day, affecting Status by service (Cloud service) and Status by service (Auth service (Europe)) and 1 more, on January 9, 2026.
We’re investigating an issue affecting authentication due to a JWT signing key problem. You may see sign-in failures across Logto services, including the Console.
Affected components
Status by service (Cloud service)Status by service (Auth service (Europe))Status by service (Auth service (US))Status by service (Auth service (Australia))Status by service (Auth service (Japan))Status by service (Cloud service)Status by service (Auth service (Europe))Status by service (Auth service (US))Status by service (Auth service (Australia))Status by service (Auth service (Japan))
Update timeline
- investigating Jan 09, 2026, 12:01 AM UTC
We’re investigating an issue affecting authentication due to a JWT signing key problem. You may see sign-in failures across Logto services, including the Console.
- resolved Jan 10, 2026, 12:39 AM UTC
Postmortem is available at here.
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