LexisNexis Cirium Outage History
LexisNexis Cirium is up right nowPingoru has recorded 95 incidents for LexisNexis Cirium: 95 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 551 of 720 (77%) |
| May 2026 | 4 | 17 of 744 (2%) |
| June 2026 | 2 | 8 of 720 (1%) |
| July 2026 | 4 | 292 of 744 (39%) |
| August 2026 | 11 | 113 of 744 (15%) |
| September 2026 | 16 | 206 of 720 (29%) |
| October 2026 | 6 | 282 of 591 (48%) |
Incidents, newest first
Minor October 14, 2026 Degraded Performance Issues - Developer Studio 1h 54m Developer Studio
Started Oct 14, 2026, 11:57 AM UTC· resolved Oct 14, 2026, 01:52 PM UTC
- investigating Oct 14, 2026, 11:57 AM UTC
We’re currently experiencing degraded performance issues with Developer Studio. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Next update at 20:45 UTC.
- identified Oct 14, 2026, 12:53 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 14, 2026, 01:52 PM UTC
This incident has been resolved.
Minor October 7, 2026 Tracked Utilization Data Delay 20h 32m Fleets Analyzer, Ground Events, Cirium Sky™ Warehouse, Professional Data Services
Started Oct 07, 2026, 01:15 PM UTC· resolved Oct 08, 2026, 09:47 AM UTC
- investigating Oct 07, 2026, 01:15 PM UTC
We are currently investigating an issue affecting Tracked Utilization data updates. Customers may experience delays in the availability of the latest Tracked Utilization data across Cirium products, including both Sky Warehouse surfaces. As a result, displayed Tracked Utilization data may not reflect the most recent updates. We are actively working to restore normal service and will provide further updates as more information becomes available. We apologize for the disruption and appreciate your patience.
- monitoring Oct 07, 2026, 07:37 PM UTC
A fix has been implemented, and the latest Tracked Utilization data has now been published. While data publication has resumed, we are continuing to validate end-to-end processing and confirm that all affected services have fully recovered with the latest data. We will provide a further update once our assessment is complete. Thank you for your patience while we continue to monitor the situation.
- resolved Oct 08, 2026, 09:47 AM UTC
This incident has been resolved.
Major October 7, 2026 Users Experiencing Slow Loading in SRS Analyzer and Diio Mi 5h 31m Diio Mi, SRS Analyzer
Started Oct 07, 2026, 08:41 AM UTC· resolved Oct 07, 2026, 02:12 PM UTC
- identified Oct 07, 2026, 08:41 AM UTC
We are aware that some users are experiencing slow loading times in SRS Analyzer and Diio Mi. Our Engineering team has reproduced the issue and is actively working on a resolution. The next update will be provided by 08:39 UTC on 7 October 2026.
- identified Oct 07, 2026, 09:13 AM UTC
Our engineers have identified the issue and are currently applying an upgrade. We anticipate a further 30 minutes of downtime. Thank you for continued patience and understanding.
- monitoring Oct 07, 2026, 10:02 AM UTC
The upgrade has been applied and both services have recovered. We are continuing to monitor the system performance.
- resolved Oct 07, 2026, 02:12 PM UTC
We are continuing to observe stable performance for both affected services. We plan to release a patch shortly to address the underlying performance issues and will provide a maintenance notification in advance.
Critical October 6, 2026 SRS Analyser Service Disruption 12h 9m SRS Analyzer
Started Oct 06, 2026, 07:41 PM UTC· resolved Oct 07, 2026, 07:50 AM UTC
- investigating Oct 06, 2026, 07:41 PM UTC
We are currently investigating reports of users being unable to access SRS Analyzer. Our engineering team has been engaged and is actively working to identify the cause of the issue. At this time, only SRS Analyzer is affected. Other products, including Diio Mi, remain operational. We will provide further updates as soon as more information becomes available.
- investigating Oct 06, 2026, 07:43 PM UTC
We are continuing to investigate this issue.
- investigating Oct 06, 2026, 11:54 PM UTC
Our investigation into the SRS Analyzer service outage remains ongoing. We will provide a further update by 3:00 AM UTC on 07 October 2026. Thank you for your patience.
- monitoring Oct 07, 2026, 02:13 AM UTC
The issue affecting SRS Analyzer, which resulted in users receiving 504 Gateway Timeout errors, has now been resolved. Service has been restored and SRS Analyzer is operating normally. We will continue to monitor the service to ensure stability. Thank you for your patience while we worked to resolve this issue.
- resolved Oct 07, 2026, 07:50 AM UTC
This incident has been resolved.
Major October 6, 2026 Elevated API Errors affecting the Emissions API 26m Cirium Sky™ APIs
Started Oct 06, 2026, 12:34 PM UTC· resolved Oct 06, 2026, 01:00 PM UTC
- investigating Oct 06, 2026, 12:34 PM UTC
We are experiencing an elevated level of API errors affecting the Emissions API endpoints. Our team is currently working to restore normal performance levels. Please accept our apologies for any disruption. We will post a further update on or before 20:30 UTC.
- resolved Oct 06, 2026, 01:00 PM UTC
Our engineers reverted a recent change and the Emissions API is now responding without errors.
Critical October 6, 2026 Degraded Performance Issues Cirium Workbooks 8h 52m Cirium Workbooks
Started Oct 06, 2026, 10:21 AM UTC· resolved Oct 06, 2026, 07:13 PM UTC
- investigating Oct 06, 2026, 10:21 AM UTC
We’re currently experiencing degraded performance issues with Cirium Workbooks. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Cirium Workbooks users may be affected. Next update in 14:20 UTC.
- investigating Oct 06, 2026, 10:21 AM UTC
We are continuing to investigate this issue.
- investigating Oct 06, 2026, 02:39 PM UTC
We are continuing to investigate the issue affecting access to the Cirium Workbooks on Tableau. Thank you for your continued patience and understanding.
- identified Oct 06, 2026, 05:17 PM UTC
Our upstream vendor has identified the cause of the issue and are actively implementing a fix. The issue began at approximately 03:58 UTC on Tuesday 6th October. Some users of Cirium Workbooks may be unable to view projects at this time. We will provide our next update by 19:15 UTC. We apologize for any inconvenience caused. Please contact our Help Desk with any questions.
- resolved Oct 06, 2026, 07:13 PM UTC
This incident has been resolved and access to projects and workbooks as been restored in Tableau Workbooks. Should you encounter any further issues, please contact our Help Desk for assistance.
Minor September 30, 2026 Reduced Message Frequency for Sky Stream Positional and Flight Status Feeds 12d 2h Cirium Sky™ Stream
Started Sep 30, 2026, 01:17 PM UTC· resolved Oct 12, 2026, 03:37 PM UTC
- investigating Sep 30, 2026, 01:17 PM UTC
We are experiencing a further reoccurrence of the data degradation issue resulting in a reduced frequency of messages on the Sky Stream Positional and Flight Status Feeds. Our team is continuing to work with the data provider to find a permanent resolution. Please accept our apologies for the continued disruption and contact the Helpdesk with any questions.
- monitoring Sep 30, 2026, 05:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 30, 2026, 08:20 PM UTC
We are now receiving data from our upstream provider within expected volume and latency ranges. While the current service has returned to expected levels and appears stable, we will continue monitoring to ensure performance remains consistent. We will provide our next update at approximately 12:00 UTC on Thursday, 1 October.
- monitoring Oct 01, 2026, 01:17 PM UTC
Data continues to be received within the expected volume and latency ranges. We will continue monitoring to ensure performance remains consistent and provide a further update at approximately 12:00 UTC on Thursday, 2nd October.
- monitoring Oct 02, 2026, 12:25 PM UTC
Data continues to be received within the expected volume and latency ranges. We will monitor across the weekend to ensure the performance remains consistent. A further update will be provided at approximately 12:00 UTC on Monday 5th October.
- monitoring Oct 05, 2026, 12:51 PM UTC
Data continues to be received within the expected volume and latency ranges. We are continuing to monitor whilst our data provider works on a new production environment. A further update will be provided at approximately 12:00 UTC on Wednesday 7th October.
- monitoring Oct 07, 2026, 12:36 PM UTC
Data continues to be received within the expected volume and latency ranges. The cutover to the data provider's new production environment is scheduled for 17:00 UTC on Thursday, 8th October. A further update will be provided after the cutover, at approximately 18:00 UTC on 8th October.
- monitoring Oct 09, 2026, 12:36 AM UTC
The final cut over to our upstream provider's new production environment is scheduled for 12:30 UTC on Friday 9th October assuming continued stability. A further update will be provided following the planned production switchover. Thank you for your patience.
- monitoring Oct 09, 2026, 12:05 PM UTC
The final cutover to our upstream provider's new production environment has been rescheduled for Monday 12th October.. A further update will be provided following successful completion of the production switchover. Thank you for your patience.
- resolved Oct 12, 2026, 03:37 PM UTC
This incident has been resolved. The cutover to our data provider's new production environment has been completed successfully, with no issues detected. Users can expect to see increased message volumes as a result of the change. We are continuing to monitor data quality, volume, latency and service stability as part of our normal operational oversight.
Minor September 30, 2026 Flight Data Not Refreshed in Sky Data Warehouse 5h 10m Cirium Sky™ Warehouse
Started Sep 30, 2026, 08:42 AM UTC· resolved Sep 30, 2026, 01:52 PM UTC
- investigating Sep 30, 2026, 08:42 AM UTC
We are investigating an issue affecting the processing of certain flight data updates. Customers may experience delays in receiving the latest flight data in affected services. Our engineering teams are actively investigating the issue and working toward resolution. We will provide further updates as more information becomes available.
- investigating Sep 30, 2026, 01:10 PM UTC
We are continuing to investigate the flight data processing issue. Please accept our apologies for the ongoing disruption.
- resolved Sep 30, 2026, 01:52 PM UTC
This incident has been resolved.
Major September 28, 2026 Data Publication Failures 20h 51m Fleets Analyzer, Profiles, Ground Events, Fleet Insights and 2 more
Started Sep 28, 2026, 01:11 PM UTC· resolved Sep 29, 2026, 10:03 AM UTC
- investigating Sep 28, 2026, 01:11 PM UTC
We are currently investigating a data publication issue resulting in Cirium Sky™ Warehouse customers receiving stale schedules data, and affecting queries from Saturday 25th September onwards. We will provide further update on or before 21:00 UTC. Please contact our Help Desk with any questions. Thank you for your patience and understanding.
- identified Sep 28, 2026, 04:15 PM UTC
Our engineers have identified the cause of the stale data and successfully tested a fix. We will advise when the affected datasets have been republished.
- identified Sep 28, 2026, 04:23 PM UTC
Updated affected service
- identified Sep 28, 2026, 08:33 PM UTC
Sky Warehouse Schedule data has been successfully reloaded and is now available. Our teams are continuing to validate and confirm that updated data has been refreshed across Fleets, Ground Events, and Sky APIs. We will provide a further update once validation has been completed and the status of the remaining datasets has been confirmed. Thank you for your patience and understanding.
- resolved Sep 29, 2026, 10:03 AM UTC
This incident has been resolved. All affected datasets have been republished and are up to date. Please accept our apologies for any disruption caused and contact the Helpdesk should you have any questions.
Minor September 28, 2026 Unable to approve Sky API trial requests 21h Cirium Sky™ APIs
Started Sep 28, 2026, 11:34 AM UTC· resolved Sep 29, 2026, 08:35 AM UTC
- investigating Sep 28, 2026, 11:34 AM UTC
We are currently experiencing an issue that is preventing the approval of Cirium Sky API trial requests submitted via https://my.cirium.com/explore-cirium-products/sky-api-trial. Once the issue is resolved, we will work through the backlog of requests, with approved trials running for 14 days from the data of approval, not the date of request. Thank you for your patience whilst our engineers work to restore the service.
- identified Sep 28, 2026, 04:28 PM UTC
Our engineers have identified the cause of the issue. Subject to successful testing, we will release the fix to production tomorrow morning (UK time). Please accept our apologies for the continued delay to the trial approval process.
- resolved Sep 29, 2026, 08:35 AM UTC
This incident has been resolved with the backlog of pending requests now approved. Please accept our apologies for the delay and contact the Helpdesk should you have any questions.
Minor September 28, 2026 Reduced Message Frequency for Sky Stream Positional and Flight Status Feed 11h 53m Cirium Sky™ Stream
Started Sep 28, 2026, 08:11 AM UTC· resolved Sep 28, 2026, 08:04 PM UTC
- identified Sep 28, 2026, 08:11 AM UTC
We are currently experiencing a reduction in the frequency of messages for the Sky Stream Positional and Flight Status Feed due to an issue affecting one of our upstream data providers. Our team is actively working with the provider to resolve the issue and is closely monitoring the situation.
- investigating Sep 28, 2026, 04:05 PM UTC
We are continuing to experience data degradation from an upstream data supplier affecting the frequency of feed messages. Our engineers are working closely with the supplier and we will post the next status update on or around 20:00 UTC.
- resolved Sep 28, 2026, 08:04 PM UTC
Service has been restored and feed message frequency has returned to expected levels. We are continuing to work with the upstream data supplier to perform a back fill of any missing data impacted during the incident. We will continue to monitor the service closely to ensure stability. Please contact our Help Desk with any questions.
Minor September 23, 2026 Cirium Sky Flight Status Feed API Degraded Performance 3h 54m Cirium Sky™ APIs
Started Sep 23, 2026, 05:40 PM UTC· resolved Sep 23, 2026, 09:34 PM UTC
- investigating Sep 23, 2026, 05:40 PM UTC
We're currently investigating an issue with limited data being published to the Flight Status Feed API. This incident has been escalated to our engineering team for further review and we will provide another update on Wednesday, 23rd September, at 21:34 UTC. Please contact our Help Desk with any questions.
- resolved Sep 23, 2026, 09:34 PM UTC
The issue affecting data availability into the Flight Status Feed API appears to be resolved. We are not currently seeing any reports of errors, and service is operating normally. We will continue to closely monitor the API. If you experience any degraded performance, please contact our Help Desk for assistance.
Minor September 23, 2026 Cirium Sky Positional Stream and Sky Flight Status Stream Service Disruption 27m Cirium Sky™ Stream
Started Sep 23, 2026, 03:37 PM UTC· resolved Sep 23, 2026, 04:05 PM UTC
- monitoring Sep 23, 2026, 03:37 PM UTC
Our Sky Stream Positional and Flight Status feeds are currently experiencing degraded performance, resulting in customers not receiving data. Engineering has investigated the issue and is now seeing data being successfully published to both feeds. We will continue to closely monitor the situation to ensure service stability and will provide further updates as needed.
- resolved Sep 23, 2026, 04:05 PM UTC
The incident affecting the Sky Positional Stream and Sky Flight Status Stream feeds has been resolved. The disruption lasted approximately 18 minutes, and delayed messages are now being published to the queues. Based on our investigation, no data loss has been identified. Please contact our Help Desk if you have any questions.
Major September 16, 2026 Salesforce Disruption 4h 27m
Started Sep 16, 2026, 09:25 AM UTC· resolved Sep 16, 2026, 01:52 PM UTC
- investigating Sep 16, 2026, 09:25 AM UTC
We are currently experiencing an outage of our Salesforce instance. This is affecting our ability to receive and respond to enquiries sent to [email protected] and [email protected], along with support requests submitted via https://helpdesk.cirium.com/s/. Salesforce are aware of the issue, which is affecting multiple instances of the platform, ref: https://status.salesforce.com/incidents/20004433. Please expect delays in responses. Thank you for your patience and understanding.
- resolved Sep 16, 2026, 01:52 PM UTC
Our instance of Salesforce has recovered and customer support enquiries are being received.
Minor September 15, 2026 Investigating an issue with the creation of Sky API credentials 20h 18m Cirium Sky™ APIs, My Cirium
Started Sep 15, 2026, 02:04 PM UTC· resolved Sep 16, 2026, 10:22 AM UTC
- investigating Sep 15, 2026, 02:04 PM UTC
We are investigating an issue with the creation of Sky API credentials in My Cirium. Self-service trial users are receiving an error when requesting credentials. We will provide a further update on or before 22:00 UTC. Please contact our Help Desk with any questions.
- monitoring Sep 15, 2026, 04:20 PM UTC
Our team has identified the cause of the error and applied a change to enhance the performance of the Sky API request credentials process.
- resolved Sep 16, 2026, 10:22 AM UTC
This incident is resolved. Cirium Sky™ API credentials can be created without any errors. If you were affected, please retry retrieving your credentials and contact our Help Desk should you require further support.
Minor September 14, 2026 UPDATE: Schedule Updates Data Publication Failures 22h 27m Cirium Sky™ Warehouse
Started Sep 14, 2026, 09:58 AM UTC· resolved Sep 15, 2026, 08:26 AM UTC
- investigating Sep 14, 2026, 09:58 AM UTC
We are currently investigating a schedules data publication issue resulting in Cirium Sky™ Warehouse customers receiving out of date schedules, and affecting queries from Friday, 11th of September onwards. We will provide further update on or before 18:00 UTC. Please contact our Help Desk with any questions. Thank you for your patience and understanding.
- investigating Sep 14, 2026, 10:10 AM UTC
We are continuing to investigate this issue.
- identified Sep 14, 2026, 04:35 PM UTC
Our engineers have identified the underlying issue and are working on a resolution. We expect to able to release a fix within 24 hours. A further update will follow when more information becomes available.
- resolved Sep 15, 2026, 08:26 AM UTC
This incident has been resolved. Incremental schedule updates are being loaded successfully on a daily basis.
Minor September 10, 2026 Investigating issues with Values Analyzer - Online Values 21h 46m Values Analyzer
Started Sep 10, 2026, 04:08 PM UTC· resolved Sep 11, 2026, 01:55 PM UTC
- investigating Sep 10, 2026, 04:08 PM UTC
We are investigating an issue with Values Analyzer - Online Values. October 2025 though June 2026 Retrospective Specific and Generic valuations of the A321-200neo (XLR) are returning errors. In addition, Retrospective Group, Generic Group and Portfolio valuations that contain the A321-200neo (XLR) are returning no results when ran. Our engineers are investigating and we will provide an update as soon as possible. Please contact the Helpdesk with any questions.
- identified Sep 11, 2026, 01:01 PM UTC
We have identified the issue affecting the availability of retrospective A321 200neo (XLR) valuations up to and including June 2025 and are working on a fix. We will provide a further update as soon as possible. Thank your patience and understanding.
- resolved Sep 11, 2026, 01:55 PM UTC
This issue has been resolved. All A321-200neo (XLR) valuations are running successfully. Please accept our apologies for any disruption caused and contact the Helpdesk should you require further assistance.
Minor September 8, 2026 Fleets Analyzer - missing August 2026 Tracked Utilisation and Emissions data 1d 22h Fleets Analyzer
Started Sep 08, 2026, 10:01 AM UTC· resolved Sep 10, 2026, 08:29 AM UTC
- investigating Sep 08, 2026, 10:01 AM UTC
We are currently investigating a Fleets Analyzer issue that has delayed the publication of the August 2026 Tracked Utilisation and optional Emissions datasets. The affected data is currently available up to and including July 2026. We will provide further updates as soon as more information becomes available. Please contact our Help Desk with any questions. Thank you for your patience and understanding.
- identified Sep 09, 2026, 12:09 PM UTC
Our team has identified the underlying issue and applied a fix to the data update process. The August 2026 Tracked Utilisation and optional Emissions data will be available from approximately 06:00 UTC tomorrow morning (10th September) after the daily database refresh. Please accept our apologies for any disruption caused.
- resolved Sep 10, 2026, 08:29 AM UTC
This incident has been resolved.
Major September 7, 2026 Investigating - Fleets Analyzer Exports Stuck in "Requested" Status 32m Fleets Analyzer
Started Sep 07, 2026, 11:35 AM UTC· resolved Sep 07, 2026, 12:08 PM UTC
- investigating Sep 07, 2026, 11:35 AM UTC
We are currently investigating an issue affecting Fleets Analyzer exports, where export requests may remain in "Requested" status and not complete as expected. Customers may experience delays or be unable to download export files, which may impact reporting and data retrieval activities. Our Engineering team is actively investigating the issue and working to identify the cause. We will provide further updates as soon as more information becomes available. Please contact our Help Desk with any questions. Thank you for your patience and understanding.
- resolved Sep 07, 2026, 12:08 PM UTC
The Fleets Analyzer exporter is now completing the processing of requests. If you were affected, please go to https://dashboard.cirium.com/app/fleet/#/search/myexports and refresh the browser tab if required. Please accept our apologies for the disruption and contact the Helpdesk should you require further support.
Minor September 7, 2026 Investigating: Sky API Trial Credential Creation Delays 6h 39m Cirium Sky™ APIs
Started Sep 07, 2026, 09:20 AM UTC· resolved Sep 07, 2026, 03:59 PM UTC
- investigating Sep 07, 2026, 09:20 AM UTC
We are currently investigating an issue affecting some Cirium Sky API trial credential requests. Impacted users may experience trial credentials remaining in a Pending Creation state and may not receive access as expected. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide further updates as they become available. We apologize for any inconvenience caused. Please contact our Help Desk if you have any questions.
- resolved Sep 07, 2026, 03:59 PM UTC
This incident has been resolved. If you were affected, please request a new Sky API credential from https://my.cirium.com/my-account/credential-management. Please accept our apologies for the disruption and contact the Help Desk should you require further assistance.
Minor September 1, 2026 Investigating issues with Fleets Analyzer Exporting feature 18h 53m Fleets Analyzer
Started Sep 01, 2026, 11:22 AM UTC· resolved Sep 02, 2026, 06:16 AM UTC
- investigating Sep 01, 2026, 11:22 AM UTC
We are currently investigating an issue affecting Fleets Analyzer exports, where export requests may remain in "Requested" status and not complete as expected. Customers may experience delays or be unable to download export files, which may impact reporting and data retrieval activities. Our Engineering team is actively investigating the issue and working to identify the cause. We will provide further updates as soon as more information becomes available. Please contact our Help Desk with any questions. Thank you for your patience and understanding.
- monitoring Sep 01, 2026, 07:14 PM UTC
Engineering has implemented mitigation measures, and export requests are now processing, though more slowly than normal. We continue to investigate the root cause and monitor the backlog. Customers may still experience delays with Fleets Analyzer exports. We will provide further updates as they become available. Thank you for your patience and please contact our Help Desk if you encounter any further issues.
- resolved Sep 02, 2026, 06:16 AM UTC
We are pleased to inform you that the incident affecting Fleets Analyzer exports has now been resolved. We sincerely apologize for any inconvenience or disruption this issue may have caused. If you continue to experience any problems or require further assistance, please do not hesitate to contact the Helpdesk and we will be happy to help.
Critical August 27, 2026 Diio Mi and SRS Analyser outage 3h 49m Diio Mi, SRS Analyzer
Started Aug 27, 2026, 02:29 PM UTC· resolved Aug 27, 2026, 06:19 PM UTC
- investigating Aug 27, 2026, 02:29 PM UTC
We’re experiencing a service outage with Diio Mi and SRS Analyser. Our team is currently working to restore the service. We apologise for the disruption caused. Next update on or before 18:30 UTC. Please contact the Helpdesk if you have anu questions.
- resolved Aug 27, 2026, 06:19 PM UTC
We have rolled back a recent release, and service has been restored for both Diio Mi and SRS Analyzer. Our engineering team is continuing to investigate and isolate the root cause of the login issues. We sincerely apologize for the disruption and appreciate your patience while we complete our investigation. Please contact our Help Desk if you have any questions.
Minor August 24, 2026 Cirium PDS File Delivery Outage - 23rd August 2026 11h 58m Professional Data Services
Started Aug 24, 2026, 09:31 AM UTC· resolved Aug 24, 2026, 09:30 PM UTC
- investigating Aug 24, 2026, 09:31 AM UTC
Cirium PDS deliveries on Sunday 23rd August were affected by an outage from our parent company’s SFTP infrastructure. The missed deliveries from Sunday will be remedied today. Please also note that the SFTP infrastructure is online and working well today (Monday 24th Aug).
- monitoring Aug 24, 2026, 09:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 09:30 PM UTC
This incident has been resolved.
Critical August 21, 2026 Sky Schedule Files - Delivery Delay 3h 58m Cirium Sky™ Schedule Files
Started Aug 21, 2026, 09:06 AM UTC· resolved Aug 21, 2026, 01:05 PM UTC
- investigating Aug 21, 2026, 09:06 AM UTC
We are currently investigating an issue affecting the creation of Sky Schedule Files. This will delay today's file deliveries. We apologise for any disruption caused and will post a further update no later than 13:00 UTC. Please contact the Help Desk with any questions.
- resolved Aug 21, 2026, 01:05 PM UTC
Our team has resolved the schedules data issue and are completing today's file delivery jobs. Please accept our apologies for any disruption the delay may have caused.
Major August 17, 2026 Sky Warehouse Redshift Customers on IP Whitelisting unable to access accounts 1h 35m Cirium Sky™ Warehouse
Started Aug 17, 2026, 03:12 PM UTC· resolved Aug 17, 2026, 04:48 PM UTC
- investigating Aug 17, 2026, 03:12 PM UTC
We are currently investigating an issue that is preventing access for Sky Warehouse Redshift customers using IP Whitelisting. A further update will be posted on or before 19:10 UTC. Please contact the Helpdesk with any questions.
- resolved Aug 17, 2026, 04:48 PM UTC
This incident has been resolved.