Resolved after 4 hours 27 minutes, on September 16, 2026.
Our instance of Salesforce has recovered and customer support enquiries are being received.
Update timeline
- investigating Sep 16, 2026, 09:25 AM UTC
We are currently experiencing an outage of our Salesforce instance. This is affecting our ability to receive and respond to enquiries sent to [email protected] and [email protected], along with support requests submitted via https://helpdesk.cirium.com/s/. Salesforce are aware of the issue, which is affecting multiple instances of the platform, ref: https://status.salesforce.com/incidents/20004433. Please expect delays in responses. Thank you for your patience and understanding.
- resolved Sep 16, 2026, 01:52 PM UTC
Our instance of Salesforce has recovered and customer support enquiries are being received.
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