LexisNexis Cirium incident
Users Experiencing Slow Loading in SRS Analyzer and Diio Mi
Resolved after 5 hours 31 minutes, affecting Diio Mi and SRS Analyzer, on October 7, 2026.
We are continuing to observe stable performance for both affected services. We plan to release a patch shortly to address the underlying performance issues and will provide a maintenance notification in advance.
Affected components
Update timeline
- identified Oct 07, 2026, 08:41 AM UTC
We are aware that some users are experiencing slow loading times in SRS Analyzer and Diio Mi. Our Engineering team has reproduced the issue and is actively working on a resolution. The next update will be provided by 08:39 UTC on 7 October 2026.
- identified Oct 07, 2026, 09:13 AM UTC
Our engineers have identified the issue and are currently applying an upgrade. We anticipate a further 30 minutes of downtime. Thank you for continued patience and understanding.
- monitoring Oct 07, 2026, 10:02 AM UTC
The upgrade has been applied and both services have recovered. We are continuing to monitor the system performance.
- resolved Oct 07, 2026, 02:12 PM UTC
We are continuing to observe stable performance for both affected services. We plan to release a patch shortly to address the underlying performance issues and will provide a maintenance notification in advance.
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