Intercom Outage History
Intercom is up right nowPingoru has recorded 116 incidents for Intercom: 116 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 20 | 20 of 720 (3%) |
| May 2026 | 4 | 0 of 744 (0%) |
| June 2026 | 12 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 5 | 7 of 744 (1%) |
| September 2026 | 10 | 7 of 720 (1%) |
| October 2026 | 3 | 0 of 583 (0%) |
Incidents, newest first
Minor March 5, 2026 [US Hosting] Workflows and Reporting experiencing issues with Conversation Attributes – Inbox, Reporting
Started Mar 05, 2026, 05:01 PM UTC· resolved Mar 05, 2026, 05:01 PM UTC
- investigating Mar 05, 2026, 03:56 PM UTC
We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- investigating Mar 05, 2026, 04:25 PM UTC
We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more.
- identified Mar 05, 2026, 04:46 PM UTC
We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective.
- resolved Mar 05, 2026, 05:01 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Major March 5, 2026 Workflows and Reporting experiencing issues with Conversation Attributes 1h 5m
Started Mar 05, 2026, 03:56 PM UTC· resolved Mar 05, 2026, 05:01 PM UTC
No vendor updates were posted for this incident.
Major March 4, 2026 Helpdesk functionality degraded –
Started Mar 04, 2026, 11:35 AM UTC· resolved Mar 04, 2026, 11:35 AM UTC
No vendor updates were posted for this incident.
Minor March 4, 2026 [AU Hosting] Helpdesk functionality degraded – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 04, 2026, 11:35 AM UTC· resolved Mar 04, 2026, 11:35 AM UTC
- identified Mar 04, 2026, 10:52 AM UTC
We have identified a problem loading User and Conversation Data within the Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Mar 04, 2026, 11:35 AM UTC
From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor March 4, 2026 [EU Hosting] Helpdesk functionality degraded – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 04, 2026, 11:35 AM UTC· resolved Mar 04, 2026, 11:35 AM UTC
- identified Mar 04, 2026, 10:52 AM UTC
We have identified a problem loading User and Conversation Data within the Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Mar 04, 2026, 11:35 AM UTC
From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor March 4, 2026 [US Hosting] Helpdesk functionality degraded – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 04, 2026, 11:35 AM UTC· resolved Mar 04, 2026, 11:35 AM UTC
- identified Mar 04, 2026, 10:52 AM UTC
We have identified a problem loading User and Conversation Data within the Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Mar 04, 2026, 11:35 AM UTC
From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor March 3, 2026 [US Hosting] Delays in conversation processing – Fin AI Agent, Inbox
Started Mar 03, 2026, 02:08 PM UTC· resolved Mar 03, 2026, 02:08 PM UTC
- investigating Mar 03, 2026, 01:04 PM UTC
We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin.
- identified Mar 03, 2026, 01:34 PM UTC
We're continuing to investigate delayed conversation processing.
- monitoring Mar 03, 2026, 01:50 PM UTC
We've fixed conversation processing and are monitoring the situation.
- resolved Mar 03, 2026, 02:08 PM UTC
Between 12:32 UTC and 13:11 UTC there were intermittent delays in conversation processing of up to a few minutes, across all of Intercom and Fin in the USA hosting region. The cause of the problem has been mitigated and we're immediately working on a deeper fix.
Minor March 3, 2026 Delays in conversation processing 1h 3m
Started Mar 03, 2026, 01:04 PM UTC· resolved Mar 03, 2026, 02:08 PM UTC
No vendor updates were posted for this incident.
Minor March 3, 2026 Fin experiencing delays –
Started Mar 03, 2026, 05:00 AM UTC· resolved Mar 03, 2026, 05:00 AM UTC
No vendor updates were posted for this incident.
Minor March 3, 2026 [US Hosting] Fin experiencing delays – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 03, 2026, 05:00 AM UTC· resolved Mar 03, 2026, 05:00 AM UTC
- identified Mar 02, 2026, 04:30 PM UTC
Fin is currently experiencing difficulties. Fin may be slow to respond or escalate a conversation. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
- resolved Mar 03, 2026, 05:00 AM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour.
Major February 27, 2026 Inbound Phone calls not routing to Teammates –
Started Feb 27, 2026, 05:53 PM UTC· resolved Feb 27, 2026, 05:53 PM UTC
No vendor updates were posted for this incident.
Minor February 27, 2026 [AU Hosting] Inbound Phone calls not routing to Teammates – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Feb 27, 2026, 05:53 PM UTC· resolved Feb 27, 2026, 05:53 PM UTC
- investigating Feb 27, 2026, 04:44 PM UTC
We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Feb 27, 2026, 05:53 PM UTC
The team has shipped a fix and all phone calls should be properly routed now.
Minor February 27, 2026 [EU Hosting] Inbound Phone calls not routing to Teammates – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Feb 27, 2026, 05:53 PM UTC· resolved Feb 27, 2026, 05:53 PM UTC
- investigating Feb 27, 2026, 04:44 PM UTC
We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Feb 27, 2026, 05:53 PM UTC
The team has shipped a fix and all phone calls should be properly routed now.
Minor February 27, 2026 [US Hosting] Inbound Phone calls not routing to Teammates – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Feb 27, 2026, 05:53 PM UTC· resolved Feb 27, 2026, 05:53 PM UTC
- investigating Feb 27, 2026, 04:44 PM UTC
We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Feb 27, 2026, 05:53 PM UTC
The team has shipped a fix and all phone calls should be properly routed now.
Minor February 27, 2026 [US Hosting] Fin Performance Degradation – Fin AI Agent
Started Feb 27, 2026, 02:01 PM UTC· resolved Feb 27, 2026, 02:01 PM UTC
- investigating Feb 27, 2026, 01:16 PM UTC
We're seeing issues with Fin where it is escalating to support teams more than usual. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Feb 27, 2026, 01:38 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Feb 27, 2026, 02:01 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor February 27, 2026 Fin Performance Degradation 44m
Started Feb 27, 2026, 01:16 PM UTC· resolved Feb 27, 2026, 02:01 PM UTC
No vendor updates were posted for this incident.
Minor February 24, 2026 [AU Hosting] Delays in sending emails from Intercom – Omnichannel, Outbound, Other
Started Feb 24, 2026, 07:51 PM UTC· resolved Feb 24, 2026, 07:51 PM UTC
- identified Feb 24, 2026, 07:32 PM UTC
Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation.
- monitoring Feb 24, 2026, 07:43 PM UTC
Things are looking better now and we're processing our backlogs.
- resolved Feb 24, 2026, 07:51 PM UTC
Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal.
Minor February 24, 2026 [US Hosting] Delays in sending emails from Intercom – Omnichannel, Outbound, Other
Started Feb 24, 2026, 07:51 PM UTC· resolved Feb 24, 2026, 07:51 PM UTC
- identified Feb 24, 2026, 07:32 PM UTC
Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation.
- monitoring Feb 24, 2026, 07:43 PM UTC
Things are looking better now and we're processing our backlogs.
- resolved Feb 24, 2026, 07:51 PM UTC
Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal.
Major February 24, 2026 Delays in sending emails from Intercom 18m
Started Feb 24, 2026, 07:32 PM UTC· resolved Feb 24, 2026, 07:51 PM UTC
No vendor updates were posted for this incident.
Minor February 8, 2026 [AU Hosting] Whatsapp inbound customers experiencing intermittent issues sending media files – Omnichannel
Started Feb 08, 2026, 03:51 PM UTC· resolved Feb 08, 2026, 03:51 PM UTC
- investigating Feb 06, 2026, 05:43 PM UTC
Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Feb 08, 2026, 03:44 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Feb 08, 2026, 03:51 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor February 8, 2026 [EU Hosting] Whatsapp inbound customers experiencing intermittent issues sending media files – Omnichannel
Started Feb 08, 2026, 03:51 PM UTC· resolved Feb 08, 2026, 03:51 PM UTC
- investigating Feb 06, 2026, 05:43 PM UTC
Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Feb 08, 2026, 03:44 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Feb 08, 2026, 03:51 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor February 8, 2026 [US Hosting] Whatsapp inbound customers experiencing intermittent issues sending media files – Omnichannel
Started Feb 08, 2026, 03:51 PM UTC· resolved Feb 08, 2026, 03:51 PM UTC
- investigating Feb 06, 2026, 05:43 PM UTC
Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Feb 08, 2026, 03:44 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Feb 08, 2026, 03:51 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor February 6, 2026 Whatsapp inbound customers experiencing intermittent issues sending media files 1d 22h
Started Feb 06, 2026, 05:43 PM UTC· resolved Feb 08, 2026, 03:51 PM UTC
No vendor updates were posted for this incident.
Minor January 30, 2026 [US Hosting] Delayed and Blocked Email Sending to Yahoo email address – Outbound
Started Jan 30, 2026, 05:53 PM UTC· resolved Jan 30, 2026, 05:53 PM UTC
- investigating Jan 30, 2026, 04:22 PM UTC
We are investigating reports of delayed and blocked sending of outbound email to Yahoo email addresses. We’ll update you here as soon as we have more specific information.
- monitoring Jan 30, 2026, 05:39 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Jan 30, 2026, 05:53 PM UTC
We've worked with Yahoo to fix a configuration issue on their side. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor January 30, 2026 [US Hosting] Customers experiencing connection issues to the WhatsApp channel – Omnichannel
Started Jan 30, 2026, 05:36 PM UTC· resolved Jan 30, 2026, 05:36 PM UTC
- investigating Jan 30, 2026, 04:55 PM UTC
We are investigating reports of connection issues for customers using Meta channels. We believe we are recovery mode and continuing to monitor. We’ll update you here as soon as we have more specific information.
- resolved Jan 30, 2026, 05:36 PM UTC
On Friday 30th January between 15:12 GMT and 16:22 GMT customers using the WhatsApp channel in the US experienced connection issues with Intercom. We completed a standard key rotation and identified a key missing a permission that caused numbers to get disconnected. This caused the team to complete a revert which resolved the issue. This issue is now resolved, and all services are working as expected.