Resolved on March 3, 2026, affecting Fin AI Agent and Inbox.
Between 12:32 UTC and 13:11 UTC there were intermittent delays in conversation processing of up to a few minutes, across all of Intercom and Fin in the USA hosting region. The cause of the problem has been mitigated and we're immediately working on a deeper fix.
Affected components
Update timeline
- investigating Mar 03, 2026, 01:04 PM UTC
We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin.
- identified Mar 03, 2026, 01:34 PM UTC
We're continuing to investigate delayed conversation processing.
- monitoring Mar 03, 2026, 01:50 PM UTC
We've fixed conversation processing and are monitoring the situation.
- resolved Mar 03, 2026, 02:08 PM UTC
Between 12:32 UTC and 13:11 UTC there were intermittent delays in conversation processing of up to a few minutes, across all of Intercom and Fin in the USA hosting region. The cause of the problem has been mitigated and we're immediately working on a deeper fix.
Your product runs on more than Intercom
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services