Intercom Outage History
Intercom is up right nowPingoru has recorded 118 incidents for Intercom: 118 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 20 | 20 of 720 (3%) |
| May 2026 | 4 | 0 of 744 (0%) |
| June 2026 | 12 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 5 | 7 of 744 (1%) |
| September 2026 | 10 | 7 of 720 (1%) |
| October 2026 | 5 | 1 of 737 (0%) |
Incidents, newest first
Minor October 30, 2026 [AU Hosting] Slow Fin Procedures 23m Fin AI Agent
Started Oct 30, 2026, 06:06 PM UTC· resolved Oct 30, 2026, 06:30 PM UTC
- investigating Oct 30, 2026, 06:06 PM UTC
We're investigating slowness with Fin Procedures.
- monitoring Oct 30, 2026, 06:22 PM UTC
Fin Procedures is now working as normal.
- resolved Oct 30, 2026, 06:30 PM UTC
Fin Procedures is back to normal.
Minor October 30, 2026 [US Hosting] Slow Fin Procedures 23m Fin AI Agent
Started Oct 30, 2026, 06:06 PM UTC· resolved Oct 30, 2026, 06:30 PM UTC
- investigating Oct 30, 2026, 06:06 PM UTC
We're investigating slowness with Fin Procedures.
- monitoring Oct 30, 2026, 06:22 PM UTC
Fin Procedures is now working as normal.
- resolved Oct 30, 2026, 06:30 PM UTC
Fin Procedures is back to normal.
Minor October 14, 2026 [AU Hosting] Customer contact details showing up as "Redacted" in the Intercom Inbox 12m Inbox
Started Oct 14, 2026, 05:43 PM UTC· resolved Oct 14, 2026, 05:55 PM UTC
- investigating Oct 14, 2026, 05:43 PM UTC
We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.
- resolved Oct 14, 2026, 05:55 PM UTC
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
Minor October 14, 2026 [EU Hosting] Customer contact details showing up as "Redacted" in the Intercom Inbox 12m Inbox
Started Oct 14, 2026, 05:43 PM UTC· resolved Oct 14, 2026, 05:55 PM UTC
- investigating Oct 14, 2026, 05:43 PM UTC
We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.
- resolved Oct 14, 2026, 05:55 PM UTC
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
Minor October 14, 2026 [US Hosting] Customer contact details showing up as "Redacted" in the Intercom Inbox 12m Inbox
Started Oct 14, 2026, 05:43 PM UTC· resolved Oct 14, 2026, 05:55 PM UTC
- investigating Oct 14, 2026, 05:43 PM UTC
We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.
- resolved Oct 14, 2026, 05:55 PM UTC
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
Minor September 16, 2026 [AU Hosting] Issues with Fin for Salesforce 5h 27m Other
Started Sep 16, 2026, 11:51 AM UTC· resolved Sep 16, 2026, 05:19 PM UTC
- monitoring Sep 16, 2026, 11:51 AM UTC
Fin for Salesforce customers may experience issues due to an upstream error. We have confirmation a fix is being worked on and will update here as soon as we know more.
- resolved Sep 16, 2026, 05:19 PM UTC
All services are presumed to be restored to normal operations. For more information please refer to this status page.: https://status.salesforce.com/incidents/20004433
Minor September 16, 2026 [EU Hosting] Issues with Fin for Salesforce 5h 27m Other
Started Sep 16, 2026, 11:51 AM UTC· resolved Sep 16, 2026, 05:19 PM UTC
- monitoring Sep 16, 2026, 11:51 AM UTC
Fin for Salesforce customers may experience issues due to an upstream error. We have confirmation a fix is being worked on and will update here as soon as we know more.
- resolved Sep 16, 2026, 05:19 PM UTC
All services are presumed to be restored to normal operations. For more information please refer to this status page.: https://status.salesforce.com/incidents/20004433
Minor September 16, 2026 [US Hosting] Issues with Fin for Salesforce 5h 27m Other
Started Sep 16, 2026, 11:51 AM UTC· resolved Sep 16, 2026, 05:19 PM UTC
- monitoring Sep 16, 2026, 11:51 AM UTC
Fin for Salesforce customers may experience issues due to an upstream error. We have confirmation a fix is being worked on and will update here as soon as we know more.
- resolved Sep 16, 2026, 05:19 PM UTC
All services are presumed to be restored to normal operations. For more information please refer to this status page.: https://status.salesforce.com/incidents/20004433
Minor September 9, 2026 [AU Hosting] Messenger Help Articles not displaying 9m Web Messenger, Mobile Messenger
Started Sep 09, 2026, 03:55 PM UTC· resolved Sep 09, 2026, 04:05 PM UTC
- investigating Sep 09, 2026, 03:55 PM UTC
We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Sep 09, 2026, 04:05 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor September 9, 2026 [EU Hosting] Messenger Help Articles not displaying 9m Web Messenger, Mobile Messenger
Started Sep 09, 2026, 03:55 PM UTC· resolved Sep 09, 2026, 04:05 PM UTC
- investigating Sep 09, 2026, 03:55 PM UTC
We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Sep 09, 2026, 04:05 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor September 9, 2026 [US Hosting] Messenger Help Articles not displaying 9m Web Messenger, Mobile Messenger
Started Sep 09, 2026, 03:55 PM UTC· resolved Sep 09, 2026, 04:05 PM UTC
- investigating Sep 09, 2026, 03:55 PM UTC
We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Sep 09, 2026, 04:05 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor September 4, 2026 [AU Hosting] Fin intermittent failures responding to first conversation messages 38m Fin AI Agent
Started Sep 04, 2026, 03:16 PM UTC· resolved Sep 04, 2026, 03:55 PM UTC
- investigating Sep 04, 2026, 03:16 PM UTC
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Sep 04, 2026, 03:47 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Sep 04, 2026, 03:55 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor September 4, 2026 [EU Hosting] Fin intermittent failures responding to first conversation messages 38m Fin AI Agent
Started Sep 04, 2026, 03:16 PM UTC· resolved Sep 04, 2026, 03:55 PM UTC
- investigating Sep 04, 2026, 03:16 PM UTC
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Sep 04, 2026, 03:47 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Sep 04, 2026, 03:55 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor September 4, 2026 [US Hosting] Fin intermittent failures responding to first conversation messages 38m Fin AI Agent
Started Sep 04, 2026, 03:16 PM UTC· resolved Sep 04, 2026, 03:55 PM UTC
- investigating Sep 04, 2026, 03:16 PM UTC
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Sep 04, 2026, 03:47 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Sep 04, 2026, 03:55 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor September 3, 2026 [AU Hosting] Fin failures in Australia region 11m Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Sep 03, 2026, 02:29 PM UTC· resolved Sep 03, 2026, 02:41 PM UTC
- investigating Sep 03, 2026, 02:29 PM UTC
We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Sep 03, 2026, 02:38 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Sep 03, 2026, 02:41 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor August 26, 2026 [US Hosting] Fin not answering in the USA region 22m Fin AI Agent
Started Aug 26, 2026, 02:26 PM UTC· resolved Aug 26, 2026, 02:49 PM UTC
- investigating Aug 26, 2026, 02:26 PM UTC
We're investigating Fin not answering conversations in the USA hosting region.
- identified Aug 26, 2026, 02:39 PM UTC
We're seeing partial recovery for Fin answering questions.
- resolved Aug 26, 2026, 02:49 PM UTC
Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document.
Minor August 19, 2026 [AU Hosting] Issues with Shopify integration 33m Apps and Integrations
Started Aug 19, 2026, 11:12 PM UTC· resolved Aug 19, 2026, 11:45 PM UTC
- investigating Aug 19, 2026, 11:12 PM UTC
We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Aug 19, 2026, 11:40 PM UTC
We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
- resolved Aug 19, 2026, 11:45 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour.
Minor August 19, 2026 [EU Hosting] Issues with Shopify integration 33m Apps and Integrations
Started Aug 19, 2026, 11:12 PM UTC· resolved Aug 19, 2026, 11:45 PM UTC
- investigating Aug 19, 2026, 11:12 PM UTC
We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Aug 19, 2026, 11:40 PM UTC
We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
- resolved Aug 19, 2026, 11:45 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour.
Minor August 19, 2026 [US Hosting] Issues with Shopify integration 33m Apps and Integrations
Started Aug 19, 2026, 11:12 PM UTC· resolved Aug 19, 2026, 11:45 PM UTC
- investigating Aug 19, 2026, 11:12 PM UTC
We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Aug 19, 2026, 11:40 PM UTC
We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
- resolved Aug 19, 2026, 11:45 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour.
Minor August 3, 2026 [US Hosting] Inbox experience degraded performance 5h 41m Inbox
Started Aug 03, 2026, 02:22 PM UTC· resolved Aug 03, 2026, 08:03 PM UTC
- investigating Aug 03, 2026, 02:22 PM UTC
We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- investigating Aug 03, 2026, 03:17 PM UTC
We believe we have identified the root cause and are currently working through mitigation steps. Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
- monitoring Aug 03, 2026, 04:18 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Aug 03, 2026, 08:03 PM UTC
Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor July 15, 2026 [US Hosting] Fin slowness 23m Fin AI Agent
Started Jul 15, 2026, 03:21 PM UTC· resolved Jul 15, 2026, 03:45 PM UTC
- identified Jul 15, 2026, 03:21 PM UTC
We're investigating Fin being slower than usual to answer questions, in the USA hosting region.
- resolved Jul 15, 2026, 03:45 PM UTC
Fin is back to normal. Between 14:45 - 15:30 UTC, Fin was slower than usual in the US hosting region.
Minor June 12, 2026 [AU Hosting] Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) – Omnichannel, Outbound
Started Jun 12, 2026, 07:13 PM UTC· resolved Jun 12, 2026, 07:13 PM UTC
- identified Jun 12, 2026, 02:30 PM UTC
There are currently delays in sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) due to issues on their side. We're monitoring the situation.
- resolved Jun 12, 2026, 07:13 PM UTC
Meta services are back up and running, and we’ve caught up on queued messages.
Minor June 12, 2026 [EU Hosting] Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) – Omnichannel, Outbound
Started Jun 12, 2026, 07:13 PM UTC· resolved Jun 12, 2026, 07:13 PM UTC
- identified Jun 12, 2026, 02:30 PM UTC
There are currently delays in sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) due to issues on their side. We're monitoring the situation.
- resolved Jun 12, 2026, 07:13 PM UTC
Meta services are back up and running, and we’ve caught up on queued messages.
Minor June 12, 2026 [US Hosting] Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) – Omnichannel, Outbound
Started Jun 12, 2026, 07:13 PM UTC· resolved Jun 12, 2026, 07:13 PM UTC
- identified Jun 12, 2026, 02:30 PM UTC
There are currently delays in sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) due to issues on their side. We're monitoring the situation.
- resolved Jun 12, 2026, 07:13 PM UTC
Meta services are back up and running, and we’ve caught up on queued messages.
Minor June 11, 2026 [AU Hosting] Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions – Mobile Messenger
Started Jun 11, 2026, 10:33 AM UTC· resolved Jun 11, 2026, 10:33 AM UTC
- identified Jun 11, 2026, 09:54 AM UTC
We are investing a high rate of errors in the mobile SDK endpoints and mobile push functionality in the EU and Australian hosting regions.
- resolved Jun 11, 2026, 10:33 AM UTC
For EU customers between 09:34 - 10:18UTC, and AU customers between 09:36 - 10:06UTC Mobile SDK endpoints and mobile push were impaired. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour