Intercom incident

[US Hosting] Fin slowness

Resolved after 23 minutes, affecting Fin AI Agent, on July 15, 2026.

resolved Jul 15, 2026, 03:45 PM UTC

Fin is back to normal. Between 14:45 - 15:30 UTC, Fin was slower than usual in the US hosting region.

Started
Jul 15, 2026, 03:21 PM UTC
Resolved
Jul 15, 2026, 03:45 PM UTC
Duration
23m
Detected by Pingoru
Jul 15, 2026, 03:21 PM UTC

Affected components

Fin AI Agent

Update timeline

  1. identified Jul 15, 2026, 03:21 PM UTC

    We're investigating Fin being slower than usual to answer questions, in the USA hosting region.

  2. resolved Jul 15, 2026, 03:45 PM UTC

    Fin is back to normal. Between 14:45 - 15:30 UTC, Fin was slower than usual in the US hosting region.

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