Intercom incident
[AU Hosting] Whatsapp inbound customers experiencing intermittent issues sending media files
Resolved on February 8, 2026, affecting Omnichannel.
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Affected components
Update timeline
- investigating Feb 06, 2026, 05:43 PM UTC
Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Feb 08, 2026, 03:44 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Feb 08, 2026, 03:51 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
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