Intercom incident
[US Hosting] Inbound Phone calls not routing to Teammates
Minor Vendor's status page →
Resolved on February 27, 2026, affecting Fin AI Agent and Inbox and 1 more.
We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Affected components
Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannel
Update timeline
- investigating Feb 27, 2026, 04:44 PM UTC
We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Feb 27, 2026, 05:53 PM UTC
The team has shipped a fix and all phone calls should be properly routed now.
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