Intercom incident
[US Hosting] Delayed and Blocked Email Sending to Yahoo email address
Resolved on January 30, 2026, affecting Outbound.
We've worked with Yahoo to fix a configuration issue on their side. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Affected components
Update timeline
- investigating Jan 30, 2026, 04:22 PM UTC
We are investigating reports of delayed and blocked sending of outbound email to Yahoo email addresses. We’ll update you here as soon as we have more specific information.
- monitoring Jan 30, 2026, 05:39 PM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Jan 30, 2026, 05:53 PM UTC
We've worked with Yahoo to fix a configuration issue on their side. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
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