Intercom Outage History
Intercom is up right nowPingoru has recorded 116 incidents for Intercom: 116 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 20 | 20 of 720 (3%) |
| May 2026 | 4 | 0 of 744 (0%) |
| June 2026 | 12 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 5 | 7 of 744 (1%) |
| September 2026 | 10 | 7 of 720 (1%) |
| October 2026 | 3 | 0 of 582 (0%) |
Incidents, newest first
Major April 8, 2026 Email Forwarding is experiencing difficulties 13h 12m
Started Apr 08, 2026, 06:22 PM UTC· resolved Apr 09, 2026, 07:35 AM UTC
No vendor updates were posted for this incident.
Major March 30, 2026 Conversations API: Elevated errors and latency –
Started Mar 30, 2026, 02:13 PM UTC· resolved Mar 30, 2026, 02:13 PM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 [US Hosting] Conversations API: Elevated errors and latency – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 30, 2026, 02:13 PM UTC· resolved Mar 30, 2026, 02:13 PM UTC
- resolved Mar 30, 2026, 02:13 PM UTC
We experienced elevated errors and latency on the Conversations API, specifically with the search method. The impact occurred between 11.47 UTC and 12.18 UTC. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour.
Minor March 20, 2026 [US Hosting] Increased errors and latency with Inbox – Inbox
Started Mar 20, 2026, 07:52 PM UTC· resolved Mar 20, 2026, 07:52 PM UTC
- investigating Mar 20, 2026, 06:43 PM UTC
We're seeing errors and latency issues with Intercom Inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- investigating Mar 20, 2026, 07:32 PM UTC
We’re actively investigating errors and elevated latency affecting Inbox and working to identify the root cause. We’ll provide an update as soon as we have more information
- resolved Mar 20, 2026, 07:52 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor March 20, 2026 [EU Hosting] Delayed update to Reports in the EU hosting region – Reporting
Started Mar 20, 2026, 07:26 PM UTC· resolved Mar 20, 2026, 07:26 PM UTC
- monitoring Mar 20, 2026, 03:05 PM UTC
Reporting data is delayed in the EU hosting region. We're expecting it to be recovered by 17:00 UTC.
- resolved Mar 20, 2026, 07:26 PM UTC
Reporting data is back up to date.
Minor March 20, 2026 Increased errors and latency with Inbox 1h 9m
Started Mar 20, 2026, 06:43 PM UTC· resolved Mar 20, 2026, 07:52 PM UTC
No vendor updates were posted for this incident.
Minor March 20, 2026 [EU Hosting] Errors in the European Hosting Region – Inbox, Web Messenger, Mobile Messenger
Started Mar 20, 2026, 05:04 PM UTC· resolved Mar 20, 2026, 05:04 PM UTC
- identified Mar 20, 2026, 04:47 PM UTC
The Intercom Inbox and other features in the European hosting region had two waves of errors between 16:35:30 - 16:36:00 UTC and 16:38:50 - 16:39:40 UTC. We have identified the cause.
- resolved Mar 20, 2026, 05:04 PM UTC
This issue should now be resolved and all services are restored to normal functionality.
Major March 20, 2026 Errors in the European Hosting Region 16m
Started Mar 20, 2026, 04:47 PM UTC· resolved Mar 20, 2026, 05:04 PM UTC
No vendor updates were posted for this incident.
Minor March 20, 2026 Delayed update to Reports in the EU hosting region 4h 20m
Started Mar 20, 2026, 03:05 PM UTC· resolved Mar 20, 2026, 07:26 PM UTC
No vendor updates were posted for this incident.
Minor March 16, 2026 [EU Hosting] Intercom Inbox is experiencing difficulties – Inbox
Started Mar 16, 2026, 05:50 PM UTC· resolved Mar 16, 2026, 05:50 PM UTC
- investigating Mar 16, 2026, 03:50 PM UTC
The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
- monitoring Mar 16, 2026, 04:16 PM UTC
The inbox is now accessible since 16:07 UTC
- resolved Mar 16, 2026, 05:50 PM UTC
This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours.
Critical March 16, 2026 Intercom Inbox is experiencing difficulties 1h 59m
Started Mar 16, 2026, 03:50 PM UTC· resolved Mar 16, 2026, 05:50 PM UTC
No vendor updates were posted for this incident.
Minor March 16, 2026 [EU Hosting] Slowness and errors in Inbox translations in the European hosting region – Inbox
Started Mar 16, 2026, 03:23 PM UTC· resolved Mar 16, 2026, 03:23 PM UTC
- investigating Mar 16, 2026, 02:14 PM UTC
We're investigating issues with inbox translations in the European hosting region.
- resolved Mar 16, 2026, 03:23 PM UTC
Between 11:52 - 14:13 UTC inbox translations in the Europe hosting region were slow or returning errors. The problem has since been resolved.
Minor March 16, 2026 Slowness and errors in Inbox translations in the European hosting region 1h 8m
Started Mar 16, 2026, 02:14 PM UTC· resolved Mar 16, 2026, 03:23 PM UTC
No vendor updates were posted for this incident.
Minor March 11, 2026 [AU Hosting] Attachments using the Android SDK not working – REST API
Started Mar 11, 2026, 05:22 PM UTC· resolved Mar 11, 2026, 05:22 PM UTC
- investigating Mar 11, 2026, 02:43 PM UTC
We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- identified Mar 11, 2026, 03:20 PM UTC
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share.
- identified Mar 11, 2026, 04:03 PM UTC
We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released.
- identified Mar 11, 2026, 04:20 PM UTC
We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident.
- resolved Mar 11, 2026, 05:22 PM UTC
We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor March 11, 2026 [EU Hosting] Attachments using the Android SDK not working – REST API
Started Mar 11, 2026, 05:22 PM UTC· resolved Mar 11, 2026, 05:22 PM UTC
- investigating Mar 11, 2026, 02:43 PM UTC
We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- identified Mar 11, 2026, 03:20 PM UTC
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share.
- identified Mar 11, 2026, 04:03 PM UTC
We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released.
- identified Mar 11, 2026, 04:20 PM UTC
We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident.
- resolved Mar 11, 2026, 05:22 PM UTC
We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor March 11, 2026 [US Hosting] Attachments using the Android SDK not working – REST API
Started Mar 11, 2026, 05:22 PM UTC· resolved Mar 11, 2026, 05:22 PM UTC
- investigating Mar 11, 2026, 02:43 PM UTC
We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- identified Mar 11, 2026, 03:20 PM UTC
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share.
- identified Mar 11, 2026, 04:03 PM UTC
We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released.
- identified Mar 11, 2026, 04:20 PM UTC
We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident.
- resolved Mar 11, 2026, 05:22 PM UTC
We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor March 11, 2026 Attachments using the Android SDK not working 2h 39m
Started Mar 11, 2026, 02:43 PM UTC· resolved Mar 11, 2026, 05:22 PM UTC
No vendor updates were posted for this incident.
Minor March 10, 2026 Errors when accessing some articles –
Started Mar 10, 2026, 04:50 PM UTC· resolved Mar 10, 2026, 04:50 PM UTC
No vendor updates were posted for this incident.
Minor March 10, 2026 [AU Hosting] Errors when accessing some articles – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 10, 2026, 04:50 PM UTC· resolved Mar 10, 2026, 04:50 PM UTC
- resolved Mar 10, 2026, 04:50 PM UTC
Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption.
Minor March 10, 2026 [EU Hosting] Errors when accessing some articles – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 10, 2026, 04:50 PM UTC· resolved Mar 10, 2026, 04:50 PM UTC
- resolved Mar 10, 2026, 04:50 PM UTC
Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption.
Minor March 10, 2026 [US Hosting] Errors when accessing some articles – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 10, 2026, 04:50 PM UTC· resolved Mar 10, 2026, 04:50 PM UTC
- resolved Mar 10, 2026, 04:50 PM UTC
Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption.
Major March 6, 2026 Increased errors and latency with the Helpdesk –
Started Mar 06, 2026, 01:54 PM UTC· resolved Mar 06, 2026, 01:54 PM UTC
No vendor updates were posted for this incident.
Minor March 6, 2026 [US Hosting] Increased errors and latency with the Helpdesk – Fin AI Agent, Inbox, Web Messenger, Mobile Messenger and 12 more
Started Mar 06, 2026, 01:54 PM UTC· resolved Mar 06, 2026, 01:54 PM UTC
- identified Mar 06, 2026, 01:51 PM UTC
Helpdesk functionality is failing to load. Our team is investigating the issue and will report back here as we know more.
- resolved Mar 06, 2026, 01:54 PM UTC
From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to [email protected] if you experience any issues
Minor March 5, 2026 [AU Hosting] Workflows and Reporting experiencing issues with Conversation Attributes – Inbox, Reporting
Started Mar 05, 2026, 05:01 PM UTC· resolved Mar 05, 2026, 05:01 PM UTC
- investigating Mar 05, 2026, 03:56 PM UTC
We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- investigating Mar 05, 2026, 04:25 PM UTC
We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more.
- identified Mar 05, 2026, 04:46 PM UTC
We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective.
- resolved Mar 05, 2026, 05:01 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Minor March 5, 2026 [EU Hosting] Workflows and Reporting experiencing issues with Conversation Attributes – Inbox, Reporting
Started Mar 05, 2026, 05:01 PM UTC· resolved Mar 05, 2026, 05:01 PM UTC
- investigating Mar 05, 2026, 03:56 PM UTC
We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- investigating Mar 05, 2026, 04:25 PM UTC
We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more.
- identified Mar 05, 2026, 04:46 PM UTC
We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective.
- resolved Mar 05, 2026, 05:01 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour