Resolved on March 20, 2026, affecting Inbox and Web Messenger and 1 more.
This issue should now be resolved and all services are restored to normal functionality.
Affected components
InboxWeb MessengerMobile Messenger
Update timeline
- identified Mar 20, 2026, 04:47 PM UTC
The Intercom Inbox and other features in the European hosting region had two waves of errors between 16:35:30 - 16:36:00 UTC and 16:38:50 - 16:39:40 UTC. We have identified the cause.
- resolved Mar 20, 2026, 05:04 PM UTC
This issue should now be resolved and all services are restored to normal functionality.
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