Intercom incident
[US Hosting] Increased errors and latency with the Helpdesk
Minor Vendor's status page →
Resolved on March 6, 2026, affecting Fin AI Agent and Inbox and 1 more.
From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to [email protected] if you experience any issues
Affected components
Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannel
Update timeline
- identified Mar 06, 2026, 01:51 PM UTC
Helpdesk functionality is failing to load. Our team is investigating the issue and will report back here as we know more.
- resolved Mar 06, 2026, 01:54 PM UTC
From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to [email protected] if you experience any issues
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