Intercom incident
[EU Hosting] Intercom Inbox is experiencing difficulties
Resolved on March 16, 2026, affecting Inbox.
This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours.
Affected components
Update timeline
- investigating Mar 16, 2026, 03:50 PM UTC
The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
- monitoring Mar 16, 2026, 04:16 PM UTC
The inbox is now accessible since 16:07 UTC
- resolved Mar 16, 2026, 05:50 PM UTC
This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours.
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