Resolved on February 24, 2026, affecting Omnichannel and Outbound and 1 more.
Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal.
Affected components
OmnichannelOutboundOther
Update timeline
- identified Feb 24, 2026, 07:32 PM UTC
Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation.
- monitoring Feb 24, 2026, 07:43 PM UTC
Things are looking better now and we're processing our backlogs.
- resolved Feb 24, 2026, 07:51 PM UTC
Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal.
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