Intercom incident
[US Hosting] Workflows and Reporting experiencing issues with Conversation Attributes
Resolved on March 5, 2026, affecting Inbox and Reporting.
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Affected components
Update timeline
- investigating Mar 05, 2026, 03:56 PM UTC
We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- investigating Mar 05, 2026, 04:25 PM UTC
We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more.
- identified Mar 05, 2026, 04:46 PM UTC
We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective.
- resolved Mar 05, 2026, 05:01 PM UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
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