Resolved on March 4, 2026, affecting Fin AI Agent and Inbox and 1 more.
From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
Affected components
Update timeline
- identified Mar 04, 2026, 10:52 AM UTC
We have identified a problem loading User and Conversation Data within the Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- resolved Mar 04, 2026, 11:35 AM UTC
From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour
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